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Registration/scheduler

4 months ago

Glendale, United States Neighborhood Outreach Access to Health Full time

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

**Job Summary**:
The Registration/Scheduler provides high quality customer service and serves as the main point of contact for the call center.

**Duties/Responsibilities**:

- Schedules and confirms health center appointments.
- Tracks no-shows, documents in appropriate system and communicates with provider and patient, if applicable.
- Answers communication from call center or other team members and direct calls to appropriate staff.
- Ensures that appropriate actions are taken to resolve patient problems and concerns.
- Promotes and provides access to care. Collaborates with community resource department to assist in collecting patient documents, and facilitates patient transportation to and from their appointment.
- Ensures patient demographics and UDS requirements are up to date.
- Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
- Performs other related duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

**Required Skills/Knowledge/Abilities**:

- Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
- Knowledge of insurance plans and requirements.
- Knowledge of NOAH specialties and other services offered.
- Knowledge of medical terminology.
- Knowledge of compliance requirements affecting role, including HIPAA/Privacy Practices.
- Exceptional communication skills.
- Basic office skills such as filing and data entry; type a minimum of 45 words per minute.
- Good organizational skills.
- Proficient with computers; Experience with word processing and computer databases required.
- Ability to exercise confidentiality, discretion, and good judgement.
- Ability to speak English and Spanish preferred.

**Education and Experience**:
Required:

- High School Diploma or GED.

Preferred:

- 1+ years of healthcare related scheduling, registration, or relevant experience.

**Other Requirements**:

- New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
- Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.