Telehealth Medical Assistant

2 days ago

Glendale, Arizona, United States FIND HealthCareers Full time
Job Summary:

The Telehealth Medical Assistant plays a crucial role in facilitating and enhancing virtual healthcare visits between healthcare providers and patients. This position requires a combination of clinical knowledge and technical proficiency to ensure seamless virtual healthcare delivery.

The Telehealth Medical Assistant works closely with both healthcare providers and patients to optimize the telehealth experience.

Key Responsibilities:
  • Virtual Care Coordination: Serves as a liaison between providers, facilities, group homes, insurance plans, support staff, patients, and others.
  • Request Triage and Response: Receives, triages, and responds to inbound requests via multiple channels.
  • Virtual Care Activities: Assists with virtual care activities such as gathering/documenting medical history, medication refills, test result updates, patient education as instructed by the provider, etc.
  • Provider Schedule Maintenance: Assists with provider schedule maintenance review prior to the visit, preparing patients' charts and lab results for telehealth encounters, appointment scheduling follow-up, communicating with the Medical Department for referrals to a specialist, and sign-up for patient portal.
  • Follow-up and Communication: Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, and patients regarding patient care.
  • Travel Requirements: Travels up to 60 miles to a facility and private home to conduct a successful visit.
  • Pre-Telehealth Visit Preparations: Assists patients with pre-telehealth visit preparations, including providing technical guidance for virtual visits, and ensuring they have necessary equipment and internet connectivity for a successful visit.
  • Clinical and Administrative Duties: Performs clinical and administrative duties that include but are not limited to greeting patients at the facilities/private home, preparing charts, taking patient histories, obtaining vital signs, and reviewing medication lists.
  • Professionalism and Work Ethic: Must have professionalism and a strong work ethic, striving to be a responsible and effective employee, who values excellence in terms of conduct, integrity, and attitude.
  • Travel to Facilities: Travels to assisted living facilities, independent living facilities, group homes, or private homes to assist patients with telehealth visits.
  • Communication and Collaboration: Communicates and collaborates at all times with the Medical team lead, Scheduling team lead, and Clinician.
  • Registration and Specimen Collection: Assists in registration of new patients with Account Managers, as well as occasionally independently, and ensures that all aspects of patient accessioning, specimen collection, processing, and distribution are performed properly.
  • Equipment Assembly: Assembles equipment, such as tourniquets, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work trays, according to requirements for specified tests or procedures.
Requirements:
  • This position is based in Phoenix, AZ. Candidates must reside in Arizona.
  • This position is part-time, up to 30 HOURS per week, Monday to Friday.
  • Medical Assistant Diploma/Certificate-Graduation certificate from an accredited school.
  • At least 2+ years of experience in Primary Care or working with geriatric population.
  • Must own reliable devices to access video capability, i.e., smartphone, tablet, or laptop.
  • Reliable transportation with a valid Arizona Driver's License.
  • Must hold an active CPR and Basic Life Support (BLS) certification.
  • Must have strong verbal and written communication skills.
  • Experience working with electronic health records and Google Suite.
  • Bilingual (Spanish) preferred.
  • Must be willing to travel within reasonable distances.

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