Fixed Operations Director

3 weeks ago

Salt Lake, Utah, United States Bish's RV, Inc. Full time

The Fixed Operations Director is responsible for leading and optimizing the Service and Parts Departments to drive operational excellence, profitability, and customer satisfaction. This role requires a strategic and hands-on leader who can foster a high-performing team, enhance efficiency, and ensure seamless service experience for customers. The Fixed Operations Director will oversee inventory control, labor cost management, process improvements, and cross-functional collaboration to support the company's goal of revolutionizing the RV industry.

Key Objectives:

  • Ensure both Service and Parts departments maintain a consistently high level of customer satisfaction
  • Drive profitability through increased service sales, gross profit, P&L management, and labor cost control
  • Develop and implement strategies to optimize capacity, productivity, and inventory turnover
  • Hire, train, coach, and develop a team of managers, technicians, service advisors, parts specialists, and other support staff
  • Maintain a healthy balance of parts inventory and cost management to reduce write-offs and obsolete parts
  • Monitor and analyze KPIs to measure success and adjust strategies as needed
  • Foster strong working relationships between Service, Operations, Parts, Sales and external vendors to create seamless customer experience
Responsibilities:
  • Lead, mentor, and develop high-performing teams in both the Service and Parts departments
  • Develop and execute strategic plans for staffing levels, departmental goals, and revenue growth
  • Implement process improvements that enhance efficiency, reduce RECT, and improve service cycle time
  • Oversee parts inventory management, ensuring accurate tracking, cost control, and optimal stock levels
  • Monitor financial performance, P&L, and cost controls to ensure profitability
  • Ensure compliance with company policies, safety regulations, and operational standards
  • Collaborate with vendors, OEMs, and distributors to enhance procurement and inventory strategies
  • Establish and maintain a culture of continuous improvement, employee development, and accountability
  • Lead service and parts marketing efforts to increase sales and enhance customer engagement
  • Participate in leadership meetings and provide insights on operational strategies and improvements
Competencies and Skills:
  • Proven success in managing high-volume service and parts operations in the RV, automotive, marine, or power sports industries
  • Strong leadership and team-building capabilities with the ability to coach and mentor employees
  • Ability to develop and execute data-driven strategies to improve operational efficiency and profitability
  • Excellent communication skills for collaboration with internal teams, vendors, and customers
  • Strong analytical skills to monitor KPIs, inventory management, and financial performance
  • Experience with P&L management, budgeting, and cost control
  • Ability to manage and adapt to a fast-paced, ever-changing environment
  • Proficiency in industry-related software for service and inventory management
  • Bachelor's degree in a relevant field is a plus
Expected Results:
  • Customer Satisfaction: Maintain high service and parts department satisfaction ratings
  • Financial Performance: Increase profitability through controlled expenses, labor efficiency, and optimized inventory turns
  • Operational Excellence: Achieve year-over-year improvements in RECT, shop productivity, and technician skill levels
  • Inventory Management: Maintain accurate bin locations, reduce write-offs, and ensure inventory turns of 4 or higher
  • Employee Development: Create a culture of learning, innovation, and retention of top talent
  • Safety & Compliance: Minimize employee and customer incidents while ensuring adherence to safety and operational standards
Resources:
  • Dedicated budget for service and parts department improvements
  • Cross-functional regional support and mentorship from senior leadership
  • Access to advanced industry software and data analytics tools
  • Ongoing training and professional development opportunities
  • Strong vendor and distributor relationships for product and administrative support
Cultural Fit:
  • Demonstrates a customer-centric mindset in all aspects of service and parts operations
  • Embodies behaviors consistent with the company's Vision, Mission, and Values
  • Committed to continuous improvement, innovation, and operational excellence
  • Thrives in a fast-paced, results-driven environment and leads by example
Who we are:

Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Perks:
  • Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
  • 401K with 5% match
  • Employee discounts
  • Company-paid life insurance
  • Gym membership reimbursement
  • Opportunities for advancement
  • Annual Incentive Trip for Top Performers
  • RV Borrowing Program
  • Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

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