Administrative Assistant

3 weeks ago

Woburn, Massachusetts, United States NextGen | GTA: A Kelly Telecom Company Full time

Must Have:

  • Exposure to leasing operations - Must have requirement
  • Customer service experience
  • Admin skills
  • Project management using Excel
  • Strong documentation skills
  • Ability to assist with COP (Close-Out Packages)
  • Verbal/written communication skills
  • Experience working in an office (could be an internship during college)
  • Must be able to work hybrid in Woburn, MA
  • Experience with leasing/real estate services related to telecom

Job Overview

We are seeking an Account Specialist to assist the Leasing Operations organization. The Leasing Operations team focuses on all leasing aspects of assets. The organization is comprised of account-specific teams that manage the full life cycle of customer applications.

Day-to-day responsibilities will focus on adhering to department protocols and procedures to ensure consistent and repeatable processes, methodologies, and toolsets are utilized to improve the Leasing Operations team's efficiency and data quality.

As an Account Specialist , you will partner cross-functionally to provide customers with a positive experience—from application creation to project closeout.

Callouts:

  • Customer service background required
  • Data entry, review, and administrative tasks
  • Must communicate with customers to identify and correct drawing errors
  • Hybrid role in Woburn, MA office (Tues-Thurs in office, Mon/Fri remote)

Responsibilities:

  • Provide leasing and real estate services support, including purchase order requests, installation document review, and contract data entry.
  • Support the Real Estate Services team by processing customer deliverables and completing milestones within customer databases.
  • Complete all Green Sheet and AT&T system lease management tool ("LMT") deliverables for the AT&T services account to produce revenue-generating services.
  • Work directly with internal and external customers to resolve installation document discrepancies.
  • Assist Associate Project Managers by creating and managing customer maintenance projects, supporting the closeout process, and ensuring accurate installation data for revenue generation.
  • Assemble and deliver/upload customer documents, including purchase order requests, lease packages, and project-level deliverables.
  • Coordinate document and data uploads into internal and external systems.
  • Input project-related administrative items such as one-time fee requirements, special project coding, and jurisdictional requirements into the collocation project tracking system from application receipt through on-air access ("OAA").

Qualifications:

  • Bachelor's degree or equivalent work experience required
  • 1-2 years of previous work or internship experience required (office environment experience preferred)
  • Telecommunications industry experience preferred
  • Project management experience with a focus on data integrity and process improvement preferred
  • Experience interpreting legal documents, including real estate leases and contracts, preferred
  • Strong written and oral communication skills, with the ability to present ideas and suggestions clearly and effectively
  • Ability to work cross-functionally and collaborate professionally with various levels of employees
  • Strong organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment

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