Client Services Representative
4 weeks ago
Job Summary
The Client Services Representative will be responsible for managing customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.
Key Responsibilities
- Create deliveries daily and monitor order processing.
- Monitor stock availability to ensure timely order clearance.
- Support account and purchasing team to troubleshoot order issues.
- Manage inventory updates, promotional planning, customer return cases, and inbound planning.
- Coordinate return shipments (e.g., create return labels).
Requirements
- At least two years of Customer Service Experience.
- At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
- High School Diploma or equivalent.
Preferred Qualifications
- College degree.
- Microsoft Office experience in PowerPoint and Power BI.
- 3PL, Supply Chain, Logistics or similar experience preferred.
- Ecommerce experience preferred.
- SAP knowledge.
- Project management experience.
- Strong organizational skills.
- Solid analytical ability.
- Strong verbal and written communication skills.
- Effective management of time and multi-tasking.
- Ability to work independently and with others.
What We Offer
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
Equal Opportunity Employer
EOE Protected Veterans/Disability
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