Client Service Representative

2 days ago


OH United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals.

This is a unique opportunity to work in a fast-paced environment where you will be the face of our practice, building and maintaining customer trust and confidence in our abilities.

Key Responsibilities
  • Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
  • Present and explain fees, including processing payments, and recommend, select, and obtain products and services, including prescriptions.
  • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
What We Offer

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer - Veterans/Disabled. For a complete EEO statement, please see our career page.



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