Global Patient Experience Liaison

1 week ago


Wilmington, North Carolina, United States Novant Health Full time
Job Overview

We are seeking a highly skilled Cultural Ambassador I to join our team at Novant Health.

About the Role

This is an exciting opportunity to work in a dynamic environment where quality care meets quality service. As a Cultural Ambassador, you will play a vital role in creating a remarkable patient experience for non-English speaking patients.

You will be responsible for providing customer service support, interpretation, and cultural brokerage to ensure seamless communication and care delivery.

Responsibilities
  • Foster a safe patient environment driven by the principles of "First Do No Harm"
  • Leverage diversity and inclusion to support quality care
  • Contribute to an environment that fosters teamwork, member engagement, and community involvement
Requirements

To be successful in this role, you will need:

  • A High School Diploma or GED (4-year/Bachelor's Degree preferred)
  • One year of experience in a healthcare setting (NBCMI certification preferred)
  • Ability to drive/travel to multiple facilities/locations as needed
  • Successful completion of departmental oral and written translation assessment
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $45,000 - $60,000 per annum, depending on location and experience
  • A comprehensive benefits package
  • Ongoing training and development opportunities
About Us

Novant Health is a leading healthcare organization dedicated to delivering exceptional patient care and promoting health and wellness in our communities.



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