Strategic Account Manager
4 weeks ago
The Strategic Account Manager (internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:
Leveraging technology to ensure they see a return on current and future investments
Identifying and developing additional revenue opportunities to add to their portfolio
Maximizing employee and client usage of Paycom software
RESPONSIBILITIES
Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
Cultivates and nurtures existing client relationships for strong retention.
Achieves sales quota and revenue goals through client retention and account expansion strategies.
Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
Performs client presentations articulating the value proposition of software/solution/service offerings.
Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
Conducts the required number of face-to-face meetings on a weekly basis
Prepares a strategic agenda, reviews usage, oversees software system updates, identifiesneeds and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions
Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
Develops a complete understanding of the clients organizational structure.
Assists in softwaredevelopment efforts by delivering feedback on market needs and opportunities.
Travel:
Up to 75% travel may include overnight on all avenues of transportation (plane, train and/or automobile)
Required to attend in person New Hire, Regional and Department training
What We Offer:
Base salary, transportation allowance, and an uncapped commission plan
$1 per-pay-period individual health insurance coverage for employees
Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work
401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
Company + team-based events to create community
Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
Paid family leave programs to ensure you have support and time off when you need it most
Employee referral bonuses to reward you for introducing other great people to Paycom
Award-winning learning and development programs to enable you to grow long-term with us
Education/Certification:
Bachelors degree
Experience:
Experience in a competitive environment with a record of success exceeding goals thatmay be demonstrated through previous sales experience
PREFERRED QUALIFICATIONS
Experience:
Strategic sales and closing experience
Skills and Abilities:
Ability to influence and persuade
Ability to work in fast paced, ever-changing environments and high-pressure situations
Ability to de-escalate situations and provide conflict resolution
Self-directed with the ability to think independently
Ability to conduct needs assessments for clients
Ability to manage time and scheduling efficiently
Professional presence with ability to present to executive decision makers and large groups
Willingness to help team members by sharing knowledge
Excellent communication skills (telephone, oral, and written)
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:paycom.com/careers/eeoc
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