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IT Specialist

2 months ago

Washington DC, United States Department Of Labor Full time

DutiesMajor duties for this position include, but are not limited to:Monitors and analyzes performance and utilization of the IT assets (e.g., network speed and capacity, application and database performance and access metrics, load on networks and servers, etc.)Manages IT infrastructure availability, reliability, and capacity based on performance analysis integrating the organization's software, hardware, and network capabilities.Implements and manages infrastructure standards enabling security, reliability, availability, scalability, and manageability of enterprise-wide applications from an infrastructure perspective.Evaluates the Department's nationwide computer complex and its capabilities (e.g., capacity- server/network/storage, application architectures, des top systems) and defines system upgrade priorities.Provides problem resolution and troubleshooting guidance to operations staff in support of the Agency's operations, including root cause analysis, identifying service gaps, developing resolution options, and contributing to the ongoing mentoring of IT operations support staff.Consults with contractors and vendors regarding IT infrastructure activities, service support needs, and other IT requirements for the Department.Performs other duties as assigned.Requirements Conditions of EmploymentMust be a U.S. Citizen.Must be at least 16 years old.Requires a probationary period if the requirement has not been met.Candidate required to obtain the necessary security/investigation level.Subject to pre-employment and random drug tests. QualificationsApplicants must have IT-related experience demonstrating each of the four competencies listed below:Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.AND
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service.Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled.Qualifying specialized experience for GS-14 includes:Experience applying standards, policies, and/or practices to provide accurate products and/or services to managers and customers to ensure regulatory compliance in IT systems.Experience designing and implementing new technologies in an IT enterprise including all relevant cloud services.Experience in the design, implementation, monitoring, and management of Office365 and Azure.Education
This job does not have an education qualification requirement.
Additional informationApplicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATIONClick here for Telework Position Information
Based on agency needs, additional positions may be filled using this vacancy.
The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.
The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.
Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.
All applicants tentatively selected for this position will be required to submit to screening for illegal drug use prior to the appointment.
All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71. Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.Category C - Meets the specialized experience described in the minimum qualification requirements section of this announcement and demonstrates proficiency in the basic competencies.Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:Attention to DetailCustomer ServiceNetwork ManagementOral CommunicationProblem Solving
Click here for Evaluation details.
You may preview questions for this vacancy here:
The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category B or higher will be considered well-qualified. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.
Click Application of Veterans Preference for Category Rating Jobs for more information.

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