Current jobs related to Technical Support Specialist - United - Frontline Education

  • Technical Support Specialist

    4 weeks ago

    United, United States Quick Med Claims Full time

    Quick Med Claims is a leading provider of emergency medical transportation billing and reimbursement services. We are seeking a highly skilled Technical Support Specialist to join our remote IT team and provide exceptional technical support for our proprietary SaaS Revenue Cycle Management (RCM) application.The successful candidate will be responsible for...

  • Technical Support Specialist

    4 weeks ago

    United, United States Frontline Education Full time

    Job SummaryFrontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL, and system support across various client systems.Key Responsibilities Assist support...

  • Technical Support Specialist

    4 weeks ago

    United, United States Frontline Education Full time

    Job SummaryFrontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling Tier 3 technical escalations and customized support related to data integrations across various client systems. You will work closely with clients to analyze system capabilities and...

  • Technical Support Specialist

    1 day ago

    Kansas City, MO, United States CBD American Shaman, LLC Full time

    Technical Support Specialist About the Role: We are seeking a skilled and customer-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our users, resolving a wide range of hardware and software issues. Your expertise will be crucial in ensuring smooth operations and...

  • Technical Support Specialist

    3 weeks ago

    Vicksburg, MS, United States Millennium Corporation Full time

    Millennium Corporation is hiring a Technical Support Specialist in Vicksburg, MS. All candidates MUST an active Secret Clearance to qualify for consideration. The Technical Support Specialist will: Deliver IT technical support to end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of...

  • Technical Support Specialist

    1 day ago

    Kansas City, MO, United States CBD American Shaman, LLC Full time

    Technical Support Specialist About the Role: We are seeking a skilled and customer-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our users, resolving a wide range of hardware and software issues. Your expertise will be crucial in ensuring smooth operations and...

  • Technical Support Specialist

    2 weeks ago

    Teaneck, NJ, United States Hanwha Vision America Full time

    Technical Support (Access Control)Job Description:Hanwha Vision America (HVA) seeks a detail-oriented individual to join our Product Support Team as a Technical Support Specialist focused on our Access Control Products. In this role, you’ll use your industry knowledge of Access Control Systems, IP Security hardware and software to resolve product-related...

  • Senior Technical Support Specialist

    4 weeks ago

    United, United States Frontline Education Full time

    Job Summary:Frontline Education is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Client Support Organization, you will be responsible for providing expert technical support to our clients, troubleshooting complex technical issues, and collaborating with our Product and Development teams to resolve...

  • Technical Support Specialist

    3 weeks ago

    San Antonio, TX, United States Dunhill Professional Search & Government Solutions Full time

    Technical Support SpecialistHybrid – San Antonio, TX or Arlington, VA***US Citizenship Required***We are looking for a Technical Support Specialist to support a project with the IRS in a hybrid capacity. This is a great role for someone starting out in their IT career and is looking for a company that values long term growth. Experience with ServiceNow...

  • Technical Support Specialist

    2 weeks ago

    Erlanger, KY, United States Insight Global Full time

    Position: Technical Support SpecialistLocation: Erlanger, KY- 41018Duration: 6 month contract Pay Range: $26-29/hrJob Description: This individual will provide technical support while managing the status of all incidents and requests. They will report to the PC Support Supervisor and the Sr. Manager of IT End User Support. Key responsibilities...

  • Technical Support Specialist

    2 weeks ago

    Lathrop, CA, United States Kelly Science, Engineering, Technology & Telecom Full time

    Technical Support Specialist Opportunity - Onsite in Lathrop, CA or Orlando, FLContract until April 2025$20/hrSUMMARYThe Technical Support Specialist works in an inbound call center and assists clients with the use of tax softwareand related products by providing help desk support and problem resolution for the customer. Listens andresponds appropriately in...

  • Technical Support Specialist

    3 weeks ago

    Enon, OH, United States The Intersect Group Full time

    Job Description:These specialists are providing white glove service, customer service, basic technical support, troubleshooting, marketing material, password resets etc. Will be working in ServiceNow grabbing requests from oldest to newest. Requirements:2 years of tech support experienceTicketing system experience Troubleshooting experienceIT certifications...

  • Technical Support Specialist

    2 weeks ago

    Charlotte, NC, United States Biotage Full time

    Biotage is a Global Impact Tech Company committed to solving society’s problems. We offer workflow solutions and products to customers in Drug Discovery and Development, Analytical Testing and Water and Environmental Testing.Our customers span a broad range of market segments including Pharmaceutical, Biotech, Contract Research and Contract Manufacturers...

  • Technical Support Specialist

    2 weeks ago

    Detroit, MI, United States System Soft Technologies Full time

    Title: : Technical Support SpecialistLocation: Detroit, MI ( Onsite )Contract: 12 MonthsRate: $30.00/HR on W2Top Skills & Years of Experience Required:- Minimum of 3+ years of IT experience is required- Minimum of 3+ years of customer service experience is required.- Please See Full Job Description Attached for full list of requirements.

  • HVAC Dispatcher/Technical Support Specialist

    3 days ago

    St. Louis, MO, United States GPAC Full time

    HVAC Dispatcher/Technical Support Specialist We are seeking a highly organized and technically proficient individual to join their team as a Service Dispatcher and Technical Support Specialist. This role is critical for maintaining efficient service operations and delivering excellent customer support in the HVAC industry.Job Description:As a Service...

  • Technical Support Specialist

    3 weeks ago

    Detroit, MI, United States System Soft Technologies Full time

    Title: : Technical Support SpecialistLocation: Detroit, MIContract: 12 MonthsRate: $30.00/HR on W2• Minimum of three (3) years of desktop/computer support experience• A+ Certification preferred• Prior experience with VoIP, audiovisual equipment setup and operation preferred• Proven technical ability to troubleshoot and perform routine maintenance on...

  • Technical Support Specialist

    3 weeks ago

    Denver, CO, United States The Intersect Group Full time

    Job Description:The Technology Support Specialist will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among...

  • Technical Support Specialist

    2 weeks ago

    Shelton, CT, United States Milestone Inc. Full time

    About the Company:Milestone's innovative solutions have been developed for laboratories around the world performing sample preparation, with the aim of helping them, by offering an integrated solution able to render their activity easier, faster and safer. With over 50 patents and 20,000 systems globally we are a market leader committed to providing the...

  • Technical Support Specialist

    3 weeks ago

    Milledgeville, GA, United States Ateeca Inc Full time

    IT Technical Support SpecialistThis support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the...

  • Technical Support Specialist

    2 weeks ago

    Jacksonville, FL, United States Compunnel Inc. Full time

    We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team and provide on-site technical support for the end-user community. This is a Temp-to-Perm role where the successful candidate will be responsible for hardware and software installations, troubleshooting, maintenance, and PC refresh support.Field Service...

Technical Support Specialist

1 month ago

United, United States Frontline Education Full time
Job Summary:

Frontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and collaborating with internal teams to resolve issues.

This is a unique opportunity to work with a rapidly growing tech company that supports an appreciative and friendly customer base.

We are looking for a detail-oriented and self-motivated individual who can operate with little to no supervision. The ideal candidate will have advanced query skills, stored procedures, functions, reporting, etc., and experience working with CSV, XML data, Remote Desktop, and VPN.

As a Technical Support Specialist, you will be responsible for:

  • Providing technical support to clients via phone, email, and chat
  • Troubleshooting complex technical issues and collaborating with internal teams to resolve issues
  • Collaborating with Product and Development teams on troubleshooting, new feature rollouts, and larger integration and service initiatives
  • Providing direct technical mentorship and feedback to Technical Support Specialists
  • Addressing data integration needs, analyzing system capabilities partnered with client specifications, and designing solutions to customize features accordingly
  • Assisting clients and third parties with data transfer via web services/API
  • Troubleshooting technical issues that require extensive research and data review within the solution that CS Support levels 1-3 are unable to resolve
  • Creating/modify customized reports as needed for client-specific use
  • Make configuration adjustments as necessary to configure data integrations with internal and external systems outside of Frontline
  • Analyzing trends for ways to prevent future problems
  • Handling at or above average number of requests/projects for Senior Technical Support Specialist group
  • Vetting bugs and defects, assisting in entering related problem and JIRA tickets (when appropriate), and communicating issues to internal stakeholders
  • Prioritizing bugs for Development team
  • Communicating system outages to key partners and liaising with Development team
  • Properly tagging all requests with correct subcategory
  • Escalating requests when needed due to client sentiment to the Support Lead
  • Following up with clients following negative ratings to seek to improve client experience

We offer a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO. Our company growth has created a promising environment for career advancement and rewarding challenges.

We are a company that strives to think in terms of 'we' instead of 'me.' We believe in the philosophy of servant leadership and that it's all about putting others first.

We value the balance between family and work and are intentionally building a workplace that respects, supports, and values the identities of all our employees.

Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.