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Financial Aid Manager

2 months ago


Baltimore MD United States Johns Hopkins University Full time
Reporting to the Associate Director of Financial Aid, we are seeking a Financial Aid Manager who will supervise the daily operations of financial aid for one of the three teams in undergraduate financial aid (Advising, Outreach, or Title IV/Retention) providing customer service and guidance to students and their families throughout the financial aid application process. Managers will be responsible for determining a student's eligibility for aid, following institutional, federal and state guidelines, and assisting their team to do the same. S/he works closely with his/her team to award and steward undergraduate scholarship and grant aid, reviews and responds to financial aid appeals, conducts workshops and presentations for students and parents, and interfaces with the Financial Aid Shared Services Team. All Managers supervise a team and are responsible for setting goals, maintaining and evaluating performance, and building a successful cohesive team to support and assist one another.

All managers will work to develop ways to enhance and support the experience of all Hopkins students including our first generation and most at-risk students at the University. This includes developing relationships with University partners and finding proactive ways to ensure all students take best advantage of what Hopkins has to offer. The managers will work together to ensure that their teams are well-trained and have the resources they need to get their jobs done including ensuring that student awards are managed efficiently and effectively, that appeals are coordinated, and packaging and auditing is consistent and on schedule.

Specific Duties & Responsibilities

Financial Aid Team Supervision
  • The Financial Aid Manager is responsible for management and daily oversight of a team in the Financial Aid Office at Homewood. This includes but is not limited to,
    • Ensuring other aid staff are adequately trained and knowledgeable about office policies and procedures.
    • Establishing strategies for managing high volume periods, working collaboratively with a campus partners, including University Financial Aid Shared Services & Compliance, Admissions, Student Billing, Registration, Advising, Student Life and IT to enhance the student experience.
  • Supervisory responsibility includes setting annual goals for each team member in conjunction with the Associate Directors, conducting mid-year and annual reviews, holding regular check-in meetings to help manage workload, set priorities, and provide guidance on how to move forward in difficult family situations.
  • The Financial Aid Manager will be meet regularly with the Associate Director to update management on progress, training and as more needs arise.


Coordinate Student Award Process
  • Coordinating the financial aid review process associated with awarding of aid to new and prospective students including,
    • Merit scholarships
    • Need-based grants
    • State, Private and Federal Student Aid
  • Analyze the need of students using Federal and Institutional Methodologies (FM and IM), exercising professional judgment and make recommendations on appeals.
  • Work directly with students and families, and have a clear and comprehensive understanding of Federal Title IV and State regulations.
  • Set expectations for file reviews and audits of files, insuring that team members are reaching daily, and weekly goals while serving as a resource and a second reader on difficult or less obvious cases.
  • Conduct weekly audits to ensure that Hopkins awards as many incoming and returning students as possible by stated deadlines.
  • Serve as the first-round resource for second reads and questions from their team.


Title IV Processing & Compliance
  • The Financial Aid Manager will work with their teams to counsel families effectively regarding federal requirements and most especially regarding federal and non-federal loan borrowing.
  • The Financial Aid Manger will be responsible for oversite of assigned Title IV federal aid processes and or programs.
  • Managers will monitor their team caseloads for any undisbursed federal aid to ensure that all requirements are met for timely posting of awarded aid.


Special Knowledge, Skills & Abilities
  • Must have detailed knowledge of Federal, State and Institutional Financial aid regulations.
  • Ability to follow-through with policy and procedural implementations and affect beneficial change at all levels of the organization.
  • Demonstrated experience in analyzing and recommending significant improvements in departmental operations.
  • Strong conceptual, logical, and problem-solving abilities.
  • Ability to work without direct supervision.
  • Ability to partner cross-functionally with other departments.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to establish and meet objectives within limited time frames and under tight deadlines.
  • Candidates must possess unquestioned personal and professional ethical standards.
  • Highly valued are innovative thinking, technological vision, and ability to work collaboratively.
  • Thrive in fast paced environment where expectations for performance and productivity are high.
  • The position requires an individual with a good eye for detail, outstanding communication skills, and a strong work ethic.
  • Commitment to the principles of access and diversity, providing the best customer service and student support experience to families.


Additional Information
  • This position offers a hybrid work model, candidates must have the ability to participate in meetings, receive and make phone calls, attend periodic in person meetings, and attend in person training and conferences, as needed.
  • The successful candidate will have proven leadership skills, knowledge of highly selective college or university settings where some form of institutional methodology is practiced, and familiarity with the stewardship and support of scholarship programs.

Minimum Qualifications
  • Bachelor's Degree.
  • One-year related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • A Master's Degree is preferred.
  • Three to five years of direct experience managing federal, state, institutional & private aid programs within a college or university setting is preferred.
  • Exceptional written and oral communication skills, strong student-based counseling experience.
  • Prefer experienced with PowerFAIDS user.

Classified Title: HSA Financial Aid Administrator
Job Posting Title (Working Title): Financial Aid Manager
Role/Level/Range: ACRP/03/MD
Starting Salary Range: Min $55,200 - Max $96,600 Annually ($72,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am-5pm
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Financial Services
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711 . click apply for full job details