Patient Account Representative

1 month ago

Birmingham AL United States Guidehouse Full time

Job Family:

Patient Account Representative


Travel Required:

None


Clearance Required:

None

What You Will Do:

Patient Account Representative will be responsible, but not limited to the following:

  • Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.

  • Answer the calls timely without drops/abandons.

  • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.

  • Facilitate resolution by referring the matter to the issue/content expert.

  • Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.

  • Resubmit Corrected Claims and supporting documentation as need for the patient experience.

  • Communicate with other organizational departments to ensure proper handling of patient accounts.

  • Communicates issues to management timely and performs other duties as assigned by direct supervisors.

  • Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure

  • Good written and verbal communications skills.

  • Basic computer skills.

  • Exceptional customer service skills including effective and efficient problem solving and analyzing skills.

  • Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities.

What You Will Need:

  • HS Diploma or equivalent


What Would Be Nice To Have:

  • 1 - 3 years related or general knowledge of payor-specific or medical specialty billing

  • Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact.

  • Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques.

  • Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.

  • Ability to interpret and apply reimbursement aspects of managed healthcare contracts.

  • Dialer experience

  • Bilingual (English/Spanish)


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

  • Patient Accounts Insurance Representative

    1 week ago

    Glen Allen, VA, United States Patient First Full time

    Patient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...

  • Patient Account Representative

    4 weeks ago

    BIRMINGHAM, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Patient Account Representative will be responsible, but not limited to the following:Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.Answer the calls...

  • Patient Account Representative

    4 weeks ago

    BIRMINGHAM, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneThe Patient Account Representative will assist interpret hospital policies, procedures, and services, and obtain solutions to problems and concerns. May also assist in the handling of patient inquiries, correct/update billing details. This is onsite in Birmingham, AL.What You...

  • Patient Account Representative Team Lead

    6 days ago

    Birmingham, Alabama, United States Guidehouse Full time

    Job Title: Patient Account Representative Team LeadAbout the Company: Guidehouse is a leading healthcare company that provides innovative solutions to its clients. The Patient Account Representative Team Lead position involves overseeing daily operations of assigned projects and providing essential support to develop, implement, and achieve operational goals...

  • Patient Account Representative

    42 minutes ago

    , FL, United States Center for Orthopedic and Research Excel Full time

    Job Title: Patient Account RepresentativeWe are seeking a highly skilled and detail-oriented Patient Account Representative to join our team at Center for Orthopedic and Research Excel. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our medical billing and collections process.Key...

  • Patient Account Representative

    4 weeks ago

    Lewisville, TX, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneJoin Guidehouse on Thursday, February 15 for an online open house. We have immediate openings for Patient Account Representatives in Lewisville, TX. All you need to join is a computer or mobile device and an internet connection!We invite you to click +-+Candidate+Email to...

  • Sales Representative

    2 months ago

    Birmingham, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...

  • Patient Account Representative

    3 weeks ago

    Lewisville, TX, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Immediate hiring underway! Hybrid opportunities in Lewisville, TX.Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see all succeed! We'd like the opportunity to welcome you onboard. These are hybrid positions...

  • Patient Account Representative

    4 weeks ago

    San Antonio, TX, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:Immediate hiring underway! Hybrid opportunities in San Antonio, TX.Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see all succeed! We'd like the opportunity to welcome you onboard. These are hybrid positions...

  • Patient Account Representative

    2 weeks ago

    Mitchell, SD, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do: The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental...

  • Patient Advocate Representative

    1 month ago

    Birmingham, United States Conifer Health Solutions Full time

    Job DescriptionJOB SUMMARY Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the...

  • Patient Account Representative

    1 day ago

    , TX, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled Patient Account Representative to join our team at Guidehouse. As a Patient Account Representative, you will play a critical role in resolving account balances and providing exceptional customer service to patients and insurance companies.Key ResponsibilitiesHeavy outbound calling to patients and insurance...

  • Central Denials Account Representative

    1 month ago

    Birmingham, AL, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:None What You Will Do : The Central Denials Account Representative conducts thorough account reviews to determine the appropriate action needed to resolve the account balance. This includes reviewing and performing the following: 227 Electronic Files 835 Electronic Files ...

  • Third Party Patient Account Representative- Government Payers-Onsite

    2 weeks ago

    BIRMINGHAM, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do: The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental...

  • Patient Service Representative

    3 weeks ago

    Birmingham, United States Forefront Dermatology Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Inverness Dermatology clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...

  • Patient Account Specialist

    1 week ago

    Birmingham, Alabama, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneKey Responsibilities:The Patient Account Representative (PAR) is tasked with executing essential billing operations, ensuring follow-up, resolving accounts, making adjustments, and performing scanning duties as necessary. This role collaborates with various departments to...

  • Patient Account Specialist

    6 days ago

    Birmingham, Alabama, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneKey Responsibilities:The Patient Account Representative (PAR) is tasked with executing specific billing operations, follow-ups, account resolutions, adjustments, and scanning as necessary. This role collaborates with various departments to ensure the achievement of both...

  • Patient Account Specialist

    5 days ago

    Birmingham, Alabama, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneKey Responsibilities:The Patient Account Representative (PAR) is tasked with executing specific billing functions, conducting follow-ups, resolving accounts, making adjustments, and performing scanning as necessary. This role collaborates with various departments to achieve...

  • Patient Service Representative

    3 weeks ago

    Birmingham, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Inverness Dermatology clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...

  • Sr. Patient Account Representative, Non-Government

    1 week ago

    BIRMINGHAM, United States Guidehouse Full time

    Job Family:Patient Account RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:The Senior Patient Account Representative is expected to perform specific areas of billing, follow up, account resolution, adjustment posting, adjustment refunds and scanning as required. This position works with other departments to facilitate the meeting of...