Premium Onboarding Partner

3 weeks ago

Tempe AZ United States DoorDash USA Full time
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You're excited about this opportunity because you will...
  • Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
  • Work directly with Merchants daily, helping to ensure flawless onboarding experiences
  • Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
  • Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash's service
  • Prioritize and escalate issues in partnership with our teams
  • Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Provide a best-in-class service experience to Merchants
We're excited about you because...
  • You have 2 years of experience with account management, customer support, hospitality or in related field
  • Previous industry experience
  • College degree or equivalent experience
  • Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
  • Proficiency in excel (can perform complex functions)
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
  • Experience advocating for customer experience within a team or initiative
  • You have experience in an account management or customer service role--you love helping people
  • You excel at building relationships
  • You excel at determining prioritization


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

  • Premium Onboarding Partner

    4 weeks ago

    New York, NY, United States DoorDash USA Full time

    About the Team Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role We are looking for a...

  • Premium Merchant Onboarding Manager

    1 month ago

    Tempe, United States Doordash Full time

    About the Team Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role As a Manager of our...

  • Partner

    2 days ago

    Tempe, United States DoorDash USA Full time

    About the Team Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role We are looking for a...

  • Onboarding Specialist

    4 weeks ago

    Tempe, United States Inter-Con Security Full time

    Job Details Job Location Tempe (18561) - Tempe , AZ   Salary Range $24.00 - $25.00 Hourly Job Category Corporate Description Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under...

  • Client Onboarding Manager

    2 weeks ago

    Tempe, Arizona, United States ADP Full time

    Job SummaryWe are seeking a highly skilled Client Onboarding Manager to join our team at ADP. As an Implementation Specialist, you will be responsible for onboarding new clients and ensuring they have a successful experience with our products and services.Key ResponsibilitiesDevelop and implement client onboarding processes to ensure seamless integration...

  • HR Onboarding Coordinator

    3 days ago

    Tempe, United States Populus Group Full time

    The PG Difference PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a...

  • HR Onboarding Coordinator

    3 days ago

    Tempe, United States Populus Group Full time

    The PG Difference PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network...

  • Key Player in Client Onboarding

    1 month ago

    Tempe, Arizona, United States Themesoft Inc. Full time

    Role Overview:The successful candidate will serve as a Key Player in the Client Onboarding team, playing a pivotal role in the onboarding process for new clients. The position is based in Tempe, AZ, and offers an attractive compensation package.Estimated Salary: $30/hour (W2)Job Responsibilities:Supporting the approval process for new customers by analyzing...

  • Sr. Onboarding Analyst, Alt Investments

    1 month ago

    Tempe, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Entry Level Onboarding Coordinator

    4 months ago

    Tempe, United States Populus Group Full time

    The PG Difference PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network...

  • Populus Group | HR Onboarding Coordinator

    5 days ago

    tempe, United States Populus Group Full time

    The PG Difference PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network...

  • Manager, Onboard Branding

    4 weeks ago

    Miami, FL, United States Royal Caribbean Group Full time

    Manager, Onboard Branding & Communications Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. This position will...

  • Applications Onboarding Lead

    4 weeks ago

    Chicago, IL, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Recruitment and Onboarding Specialist

    4 weeks ago

    Washington, DC, United States SSA Group Full time

    Museum of the Bible, Washington, District Of Columbia, United States of America Job Description SSA Group at Museum of the Bible is looking for someone to join our team and assist in the recruiting and onboarding of new employees. RECRUITMENT AND ONBOARDING SPECIALIST SSA Group works with zoos, aquariums, museums, and other cultural attractions on...

  • Premium Ice Cream Retail Associate

    1 month ago

    Tempe, Arizona, United States Magnet Partners - Häagen-Dazs Full time

    About the JobWe are seeking a highly motivated and customer-focused Premium Ice Cream Retail Associate to join our team at Magnet Partners - Häagen-Dazs. As a key member of our sales team, you will play a crucial role in delivering exceptional customer service and driving sales growth.Your Role as a Team MemberAs a Premium Ice Cream Retail Associate, your...

  • Premium Audit Technical Manager

    4 weeks ago

    , GA, United States Builders Mutual Full time

    At Builders Mutual, we believe in the power of a team to get the job done right. Our team, does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page—it's...

  • Director, Customer Solutions and Onboarding

    4 weeks ago

    , MT, United States Jonckers Full time

    ABOUT Acclaro is the trusted partner to some of the world's biggest brands and fastest-growing global companies. It’s our mission to harness the powerful combination of human expertise and cutting-edge technology, putting brands into the heads, hearts, and hands of people everywhere. Our AI-powered business management and language platform, WordsOnline,...

  • Sr. HR Business Partner

    4 weeks ago

    Tempe, AZ, United States DHL Germany Full time

    What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on...

  • Onboarding & Compliance Specialist

    3 weeks ago

    Little Rock, AR, United States PerfectVision Full time

    POSITION SUMMARY Account Services falls within the Sales Operation department of PerfectVision. Within this role you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more...

  • Onboarding Manager, Venue Brand Management

    4 weeks ago

    Chicago, IL, United States Live Nation Full time

    Job Summary:WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation...