Onboarding Manager, Venue Brand Management

24 hours ago

Chicago IL United States Live Nation Full time

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit ARE YOU?

Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on

THE JOB

The Venue Brand Management Onboarding & Training Team is looking for an enthusiastic and organized Onboarding Manager to lead a skills-first onboarding program for our VBM team. This is an exciting opportunity to help shape a world-class onboarding experience that not only welcomes new hires but also sets them up for success in ways that inspire connection, confidence, and drives results.

As the Onboarding Manager, you'll ensure the onboarding process is seamless, engaging, and consistent across VBM teams. You'll also play a key role in fostering connections and capturing data-driven insights to help us keep improving.

WHAT THIS ROLE WILL DO

  1. Lead an immersive, skills-first onboarding program that quickly ramps up new VBM team members by setting clear expectations, grounding them in team-wide key competencies and role pillars, and providing a roadmap to excel.
  2. Coordinate logistics for onboarding activities, including market travel, team introductions, scenario-based trainings, onboarding capstone projects, and cross-department connections, to ensure a seamless process and alleviate administrative duties from managers.
  3. Facilitate skill level checks, in partnership with the new hire's manager, to determine retention of information and understanding of base-line performance expectations.
  4. Own all VBM onboarding tasks and workflows in Asana, ensuring that all steps, such as account setup and system access, are streamlined for both new hires and their managers.
  5. Create user-friendly dashboards and reports in Asana to provide leadership with actionable insights from onboarding data (e.g. ramp time, skill performance) to improve processes.
  6. Identify opportunities to automate and streamline existing onboarding processes to ensure the program scales with the VBM Team's growth.
  7. Partner with the Staffing & Logistics Team to streamline the onboarding process for approximately 100 third-party event staff supporting the VBM Team with in-venue execution.
  8. Partner with the Onboarding & Training Team's Training Manager to develop tools and materials that simplify onboarding and accelerate new hire integration.
  9. Partner with managers to provide tools, guidance, and support as they onboard new team members, ensuring consistency and success across the board.
  10. Own the VBM Team portal quarterly audit process and content intake process, seamlessly working with other departments to ensure all on-the-job resources are current and accurate, while being easily digestible for all new hires.
  11. Occasional travel (up to 10%) to key markets to support onboarding experiences and additional coverage as needed.


WHAT THIS PERSON WILL BRING

BACKGROUND & EXPERIENCE:
  1. 3-5 years in a learning & development, onboarding, HR, or program management role, with experience running interactive programs and working across many teams.
  2. Bachelor's Degree preferred.
  3. Certification through ATD, Training Industry, or another recognized learning & development/HR organization.
  4. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for supplemental resource creation, reporting and presentations, Asana for task management, Canva for creative materials, and SharePoint for resource sharing.
  5. Familiarity with Workday or other HR systems is a plus.


QUALIFICATIONS & SKILLS:
  1. Facilitation -You excel at leading engaging sessions that encourage participation, build understanding, and drive meaningful outcomes.
  2. Instructional Design -you love to make content and training resources more learner-centric.
  3. Project Management -you're great at prioritizing tasks and keeping things moving.
  4. Data Analysis -you love metrics and find joy in telling data-driven stories in simple, actionable ways.
  5. Personability -you have a warm and approachable communication style that helps new hires feel welcome and connected.
  6. Analytical Thinking -you spot gaps and figure out how to fix them.
  7. Problem Solving -you find solving complex issues stimulating, not stressful.


Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).

YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets.

WEALTH: 401(k) program with company match, Stock Program.

FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support.

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings.

OTHERS: Volunteer time off, crowdfunding network.

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#J-18808-Ljbffr

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