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API Banking Product Owner

4 months ago

Main OfficeMemphis Memphis TN United States First Horizon Bank Full time

Location: On site in Raleigh, NC, Birmingham, AL, Nashville, TN, Atlanta, GA, Charlotte, NC or Memphis, TN.

Summary

The API Banking Product Manager is a thought leader with the Digital & Product team, responsible for defining the vision and experience. This role balances business, technology and design priorities to deliver differentiated product and service experiences through FHN’s platforms and by embedding 3rd-party features into FHN’s platforms. The Product Manager will work with Treasury Management, Commercial Banking, Specialty Banking and Digital Banking partners to identify needs, develop the strategy and partner with technology teams to deliver it.
The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap that supports those business goals. In this position, the person must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer experience, and conversion/implementation.
In addition to API Banking-specific goals, this role will also need to support segment- and channel-specific strategies across all client segments. This will entail understanding the unique needs across industry verticals (Specialty Banking) and with key, large relationships as well as enabling connectivity to 3rd-parties’ capabilities to enrich clients’ experiences within FHN’s ecosystems.
The ideal candidate will have strong experience in financial services technologies and be familiar with an Agile development framework. The successful candidate should be able to connect the needs of business stakeholders and technology teams to prioritize the highest value items for delivery.

Key Responsibilities:

• Research, analyze, and learn about key client segments to garner a deep understanding of their segment and its needs.
• Be FHN’s in-house expert with respect to the competitive environment, key trends and changing customer needs, linking data and research across the business and external market to drive product development and enable digitization.
• Define the strategic vision and develop the roadmap that delivers the vision through collaboration with key partners (Treasury Management, Commercial Banking, Specialty Banking, Digital Banking, Private Client, Retail Banking, Enterprise Technology, CX, etc.), including determining monetization opportunities and pricing strategy.
• Drive prioritization and implementation of roadmap components with and through business partners with a focus on on-time delivery.
• Lead development of requirements, epics and features (depending on the way of working) to ensure delivery aligns with the strategic intent.
• Develop KPIs and KRIs to ensure performance aligns with the strategy and within risk tolerances.
• Risk management: ensure all process and procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.

Required Qualifications:

• Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Ten or more years of banking, financial services, or other relevant work experience
• Five or more years of product, analysis, technology, and/or design experience
• Five or more years of leading cross functional teams
• Familiarity with industry frameworks like BIAN/FDX/ISO20022 would be a plus
• Previous experience working as a Product Manager
• Demonstrated skill in high-level strategic planning and tactical execution, including experience defining/driving vision of experience programs and/or partnership-based programs
• Experience defining and delivering large-scale technology and digital initiatives using a data-driven decision-making approach
• Strong formal and informal (influencing) leadership abilities
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision.

Preferred Qualifications:

• Master's degree in business, engineering, design, or technology field; banking or financial management education
• Experience working in Open Banking
• Experience working with distributed teams (onshore/offshore)

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)