Account Manager
4 weeks ago
At Haylor, Freyer & Coon, An Alera Group Company, we believe that talented, caring people make all the difference. We are looking to add a dynamic, progressive Account Manager to our Bond team.
Alera offers an outstanding compensation package and a complete benefit package, highlighted by medical and life insurance, short and long-term disability, wellness programs, section 125 benefits, 401(K) retirement plan and credit for vacation time.
Client Service:
- Handle client service request and all activities involved with Bond products
- Be proactive and anticipate the needs of the client and the Risk Management Advisor while providing exceptional and distinctive service
- Participate in special assignments as requested by management
- Travel and participate in client meetings as needed
- Help develop and train other team members as needed
- Perform audits to review for quality of Bond Department processes and work standards
Technical:
- Ability to read financial statements
- Understanding of construction bid requirements and specifications
- Maintain current knowledge & demonstrate efficient use of our client management systems resulting in compliance with minimum service level standards
- Timely management of correspondence as required by department, including email and client document management system
- Seize opportunities to further personal and professional development
- Support team by building strong relationships and sharing knowledge and useful techniques
Marketing & Negotiating:
- Build and maintain relationships with surety underwriters by creating a professional and complete submission
- Maintain knowledge of markets and carrier appetites
- Exhibit skills necessary to negotiate desirable outcomes by anticipating carrier perspective
Personal Attributes:
- Strong verbal and written skills including the ability to present and express surety concepts to non-industry personnel in layman’s terms
- Ability to shift focus and manage time in order to prioritize work load and to meet time sensitive deadlines
- Lead by example
- Bachelor’s degree preferred
- 2-5 years’ experience in customer service field
- Excellent verbal and written communication skills
- Well versed in Microsoft Office products
- Experience managing multiple data management systems
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
PandoLogic. Category:Customer Service, Keywords:Customer Service Account Manager, Location:WATERTOWN, NY-13603-
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