Product Specialist

2 weeks ago

Auburn Hills MI United States Whisker Full time
Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 500+ passionate team members.

Summary:

The Product Specialist French/English Bilingual provides “top-notch” service to our Whisker customers in French, utilizing knowledge of products, processes and commonly used customer service concepts. The Product Specialist will communicate with our customers via support platforms such as phone, chat and email.

This position will be serving customers globally and requires you to work either Monday-Friday 3:00 AM - 11:30 AM EST or 5 AM - 1:30 AM EST or Tuesday-Saturday - 3:00 AM - 11:30 AM EST

What You'll Do:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

Provides best-in-class customer service, solutions, and product information to our customers in French from inbound and outbound customer support platforms - phone, chat, and email
Manages inbound calls and customer communication within outlined KPIs
Contributes to the weekly team meetings
Specializes in assisting customers in troubleshooting their Litter-Robot and Feeder-Robot
Offers customers technical support for our mobile app, including onboarding, connectivity concerns
Provides insight into how customers feel about our products, what troubleshooting issues are trending
Participates in devising unique solutions based on customer experience with how our products are used in their home environment all over the world
Will perform additional responsibilities when required

What You'll Bring:

HS Diploma
Fluent in French
3+ years of customer service experience
Excellent verbal, written, and interpersonal communication skills
Experience with data entry and order entry
Ability to multitask and prioritize
Must be a team player
Strong computer skills, including experience with spreadsheets, documents, word processing
Maintains confidentiality of proprietary information
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
High degree of initiative, self-motivation, and ability to motivate others
Ability to provide a working atmosphere that is positive and productive
Ability to establish and maintain cooperative working relationships with team members and colleagues
Flexibility to work hours outside of shift and overtime when necessary

Not Required but nice to have:

2+ years of help-desk or customer service experience
Google Suite experience
Salesforce experience
Magento experience
Not required to have pets, but highly recommended

Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

Premium Medical/Dental/Vision insurance
Life Insurance
PTO
14 Paid Holidays
Paid Parental Leave
401K with 4% Match
Flexible Work Arrangements
Top of the line equipment
Life Insurance
Supplemental Pet Insurance

Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
#onsite1

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