Product Specialist
2 weeks ago
Manages inbound calls and customer communication within outlined KPIs
Contributes to the weekly team meetings
Specializes in assisting customers in troubleshooting their Litter-Robot and Feeder-Robot
Offers customers technical support for our mobile app, including onboarding, connectivity concerns
Provides insight into how customers feel about our products, what troubleshooting issues are trending
Participates in devising unique solutions based on customer experience with how our products are used in their home environment all over the world
Will perform additional responsibilities when required What You'll Bring: HS Diploma
Fluent in French
3+ years of customer service experience
Excellent verbal, written, and interpersonal communication skills
Experience with data entry and order entry
Ability to multitask and prioritize
Must be a team player
Strong computer skills, including experience with spreadsheets, documents, word processing
Maintains confidentiality of proprietary information
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
High degree of initiative, self-motivation, and ability to motivate others
Ability to provide a working atmosphere that is positive and productive
Ability to establish and maintain cooperative working relationships with team members and colleagues
Flexibility to work hours outside of shift and overtime when necessary Not Required but nice to have: 2+ years of help-desk or customer service experience
Google Suite experience
Salesforce experience
Magento experience
Not required to have pets, but highly recommended Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance
Life Insurance
PTO
14 Paid Holidays
Paid Parental Leave
401K with 4% Match
Flexible Work Arrangements
Top of the line equipment
Life Insurance
Supplemental Pet Insurance Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
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