Senior Control Tower Specialist

3 weeks ago


Auburn Hills, United States DSV Road Transport Full time

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Auburn Hills, University Drive

Division: Road

Job Posting Title: Senior Control Tower Specialist

Time Type: Full Time

SUMMARY

The DSV Senior Control Tower Specialist is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. The ability to work in a fast-paced, challenging environment is critical. Execution of duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations of their assigned accounts(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Works closely with team members to meet or exceed all customer service requirements.
* Develops and maintains positive customer relationships.
* Communicates effectively with customers, partner vendors and team members.
* Ensures the attainment of applicable key factors.
* Responsible for accurate data capture and system entry.
* Supports team members to ensure superior customer service.
* Provides remote and on-site support to teams located in the customer service department and at customer locations.
* Utilizes the quality process to resolve customer service and vendor issues.
* Assists with new account start-ups.
* Assists with the development and testing of new product offerings.
* Proactively anticipates and resolves potential customer service partner vendor and internal team issues.

OTHER DUTIES

* Performs other duties as needed
* Project work as required.

SUPERVISORY RESPONSIBILITIES

* N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

* 2 years' experience in a logistics, customer service or related field.
* High School Diploma or GED

Certificates, Licenses, Registrations or Professional Designations

* N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

* Proficient typing and PC skills (Word/Excel)

Language Skills

* Able to speak and write fluently in English

Mathematical Skills

* General mathematics skills

Other Skills

* Excellent interpersonal communication with the ability to adapt to and work within a team environment.
* Superior attention to detail and problem-solving skills.
* Ability to prioritize work in a multi-tasked, fast-paced environment.
* Able to work flexible hours when required.
* Willing to make and meet commitments.

PREFERRED QUALIFICATIONS

* College degree in Logistics or Supply Chain management.
* 2 years' of industry experience.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Travel may be required by automobile, airplane, train, etc.



  • Auburn, United States Emerald Downs Full time

    Job Category: Part -Time/Hourly/Seasonal Reports to: TV Technical Services Manager Rate: $16.50/hour General Description: Responsible for the operations of a tower-mounted camera which is used primarily for the head-on replay that is shown to the public and for the observation of riding infractions during the running of a race event. Essential Duties &...


  • Auburn Hills, United States TRANSCEND COMPANY INC Full time

    Job DescriptionJob DescriptionPosition Summary:Senior Wellness Specialists are responsible for providing patients with a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transcend. The Senior Wellness Specialist role shares qualities between that of; a Consultative Sales...


  • Auburn Hills, United States TRANSCEND COMPANY INC Full time

    Job DescriptionJob DescriptionPosition Summary:Senior Wellness Specialists are responsible for providing patients with a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transcend. The Senior Wellness Specialist role shares qualities between that of; a Consultative Sales...


  • Auburn Hills, United States HIROTEC AMERICA Inc Full time

    HIROTEC America is more than just a global industry leader with worldwide sales in excess of 1.6 billion dollars and 33 facilities in 8 countries. HIROTEC is a company that is constantly changing and growing with its community. We believe there is always room for advancement in every aspect of a business. If it's not broken, don't fix it, improve...


  • Auburn, United States CI² Aviation Full time

    Job DescriptionJob DescriptionSalary: CI2 Aviation’s Air Traffic Controller’s Job Description for Auburn University Regional AirportThe Air Traffic Controller works under the general supervision of the Air Traffic Manager in a Temporary Control Tower. Auburn University Regional Airport (AUO) will operate as a Non-Federal Contract Tower until accepted by...


  • Auburn Hills, United States Onward Technologies Inc. Full time

    Title: Senior Vision Controls Engineer Location: Auburn Hills, MI Summary Coordinates and exercises functional authority for planning, organization, control, integration and completion of controls software engineering projects within area of assigned responsibility. Acts as the company's representative to subordinates and the customer representatives, which...


  • Auburn Hills, United States Onward Technologies Inc. Full time

    Title: Senior Vision Controls Engineer Location: Auburn Hills, MI Summary Coordinates and exercises functional authority for planning, organization, control, integration and completion of controls software engineering projects within area of assigned responsibility. Acts as the company's representative to subordinates and the customer representatives, which...

  • Controls Engineer

    4 weeks ago


    Auburn Hills, United States ALTEN Technology USA Full time

    We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care,...

  • Controls Engineer

    3 weeks ago


    Auburn Hills, United States ALTEN Technology USA Full time

    Were ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, weve been helping our clients develop products that are changing the world, whether thats by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or...

  • Controls Engineer

    4 weeks ago


    Auburn Hills, United States ALTEN Technology USA Full time

    We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care,...

  • EHS Specialist

    4 weeks ago


    Auburn Hills, United States Jatca Full time

    EHS Specialist. Auburn Hills, Michigan. EHS Specialist is responsible for assisting with the administration of the organizations facility-wide EHS program in order to ensure compliance with MIOSHA & DEQ regulations, and ISO 14001 / OHSAS 18001 requi EHS Specialist, EHS, Controls Engineer, Specialist, Service Engineer, Audit, Manufacturing, Staffing


  • Rochester Hills, United States Engineering USA Full time

    Job DescriptionJob Description ISG – Senior Controls Engineer Opportunities near Rochester Hills, MI! A multinational company with a facility in the Rochester Hills area is currently seeking a Senior Controls Engineer for Direct Hire opportunities with their growing team. These are exciting opportunities for candidates seeking a direct hire Lead/Senior...


  • Auburn Hills, United States Oxford Bank Full time

    Job Summary To assist in developing, implementing, and maintaining of the Bank's Compliance Program. This role is expected collaborate with internal stakeholders, auditors, regulatory examiners, and third-party vendors to ensure regulatory risk is identified, monitored and mitigated. Responsibilities •Effectively communicates with various departments to...


  • Auburn Hills, United States Oxford Bank Full time

    Job DescriptionJob DescriptionJob SummaryTo assist in developing, implementing, and maintaining of the Bank’s Compliance Program. This role is expected collaborate with internal stakeholders, auditors, regulatory examiners, and third-party vendors to ensure regulatory risk is identified, monitored and mitigated.Responsibilities • Effectively communicates...

  • Project Controller

    3 weeks ago


    Auburn Hills, Michigan, United States Webasto Americas Full time

    Project ControllerLocation:Auburn Hills, MI, US Entry Level: Professionals (3+ years)Function: Finance & ControllingType of Contract: PermanentJob ID: 32375Feel the Drive- for us that means making mobility something you can experience with all your senses. We work for more comfort, wind in your hair, the perfect temperature in every season and driving...


  • Auburn Hills, United States Jatca Full time

    Performs and coordinates activities to develop assembly concepts for assembly stations and/or assembly concepts for aspects of assembly lines to establish reliable and cost-effective solutions with the goal of improving quality, timing, and cost. Exe Mechanical Engineer, Mechanical, Controls Engineer, Senior, Mechanic, Assembly line, Staffing


  • Auburn Hills, United States Underwriters Laboratories Full time

    This is an onsite role requiring 5 days per week onsite at our location in Auburn Hills, MI. Prepares instructions for test methods and procedures, quality control, and maintenance procedures. Examines test samples and reads measuring instruments, bl Technician, Engineer, Senior, Equipment, Laboratory, Staff, Technology


  • Auburn Hills, United States HIROTEC AMERICA Full time

    Job DescriptionJob DescriptionHIROTEC America is more than just a global industry leader with worldwide sales in excess of 1.6 billion dollars and 33 facilities in 8 countries. HIROTEC is a company that is constantly changing and growing with its community. We believe there is always room for advancement in every aspect of a business. If it’s not broken,...


  • Auburn Hills, United States Comerica Full time

    Contract Management Senior Specialist This position is responsible for the execution of the contract management process for medium/high complex supplier agreements from initiation through finalization. The primary functions will be interfacing directly with business areas across the enterprise and at various levels of management. The objectives are to...


  • Auburn, United States Delta Staffing Full time

    Want to work at the WORLD LEADER in Robotics?Fanuc is looking for experienced Field Service folks that are looking to get off the road. You'll still be diagnosing robot issues, but you'll do it over the phone/email/chat. All the fun without the jetlag!Job Title: Senior Technical Specialist cRc Technical SupportPURPOSE AND DESCRIPTION:The purpose of a Senior...