Senior Windows Client Engineer, Region Services Operations

Do you love decomposing problems to develop products that impact millions of people around the world? Would you enjoy identifying, defining, and building software solutions that revolutionize how businesses operate?

AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Senior Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure.

Our mission is to deliver robust, highly available, and easy to use services to our internal customers in support of the Amazon Dedicated Cloud (ADC) for U.S. Government customers. We are looking for a motivated engineer to deliver results for our customers.

This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. You must be a "lifelong learner", embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products.

A successful Windows Client Engineer will drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

If Arlington HQ (HQ2):

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
This role oversees deployment, configuration, and management of core ADC services, including directory services, file and print, DNS/DHCP, application servers and management of server hardware and infrastructure.

In the first six to twelve months you will:

- Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
- Drive expedient resolution and root cause analysis for critical issues affecting your services
- Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services
- Bring continuous improvement to operational processes
- Balance raw up-front dollar cost with usability, operability and TCO, both in datacenters and on-site services
- Lead the development and delivery of state of the art system health monitoring, diagnostics, repair, and other self-healing automation
- Develop automation tools and processes that reduce manual effort and increase overall efficiency
- Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems

A day in the life
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the team
This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages.

This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments. Drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.
BASIC QUALIFICATIONS - Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- Eight (8+) years supporting Windows family of operating systems to include four (4) of the following eight (8) core competencies: AD, DHCP, PowerShell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity
- 3+ years' experience in automation / scripting in the Windows environment using PowerShell
- Defined Knowledge of networking basic skills and troubleshooting
- Experience automating tasks such as, software packaging and deployment, automated security patching, and Operating System Deployment.
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS - Master's Degree in Engineering, Information Technology or related technical discipline
- Ten (10+) years supporting Windows family of operating systems
- Current Cloud+ or GICSP or GSEC or SSCP certification
- Strong experience in at least two of the following areas:
- Multi-Factor Authentication in an Active Directory environment
- Endpoint Detection and Response (EDR)
- Privileged Access Management (PAM)
- Just-In-Time (JIT) & Just-Enough-Administration (JEA)
- Virtual Desktop Infrastructure (VDI) including infrastructure management, backend storage, disaster recovery
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $139,500/year in our lowest geographic market up to $226,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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