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Director of Relationship Management and Prospect Analytics

2 months ago

Baltimore MD United States Johns Hopkins University Full time

Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine"strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.


Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a hybrid work arrangement with an onsite presence of 3 days per week. The manager will confirm the team's core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.


Johns Hopkins University is seeking an experienced energetic individual to provide strategic vision and planning for the University's Relationship Management and Development Analytics team in support of the institution's fundraising initiatives.


The Director of Relationship Management & Prospect Analytics analyzes trends internal and external to Johns Hopkins to provide insight for fundraising initiatives and prospect portfolio management. They lay the groundwork for the fundraising process through comprehensive strategic analysis of donor pools, philanthropic giving trends and the exploration of key relationship networks. They are responsible for presenting meaningful and actionable data as it relates to ongoing fundraising activities and new campaign initiatives. Finally, working closely with the Director of Development Research they ensure that the priorities of the Development Research, Relationship Management and Development Analytics teams are fully integrated and aligned with prospect development strategies.


Key responsibilities:
  • Introduce, implement and maximize tools and methods to ensure effective prospect management, including data mining and predictive modeling.
  • Manage the Relationship Management and Development Analytics team and ensure that activities between the teams are coordinated and aligned.
  • Maintain an overall knowledge of the University's top prospects to assist fundraisers in developing appropriate cultivation, solicitation, and stewardship strategies; referencing and representing that information at meetings and in discussions as needed.
  • Provide meaningful metrics for fundraising activities.
  • Strategize and partner with gift officers to support the development of high-capacity portfolios. Recalibrate portfolios as needed to maximize performance and elevate the highest priority prospects for management.
  • Work with leadership, gift officers and Development Research to ensure that fundraising initiatives have sufficient prospects to meet fundraising goals.
  • Create and maintain a suite of tools for descriptive and predictive analytics.
  • Implement prospect management guidelines and procedures and serve as a content expert for these guidelines.
  • Ensure that the data in the prospect management modules of the CRM are accurate and relevant.
  • Supervise the Relationship Management and Development Analytics staff. Set departmental and individual employee goals and provide routine evaluations of progress toward these goals. Identify and promote professional growth opportunities for staff. Ensure adherence to professional standards and ethics in the handling of prospect data.
  • Maintain an awareness of the goals and accomplishments of the University and of issues within the development profession.


Minimum Qualifications
  • Bachelor's degree required.
  • A minimum of five years of progressively responsible positions in higher education prospect development or related field is required.
  • Three years of related management experience is required.


Preferred Qualifications
  • Master's degree preferred.
  • Seven years' experience preferred.
  • Proficiency in conceptualizing and developing proactive prospecting methodologies using such tools as constituent list segmentation, data mining, and electronic and peer screenings.
  • Understanding of wealth indicators and ability to translate such information into prospect ratings and gift estimates.
  • Experience in data analytics, comprehensive biographical or genealogical research, and/or financial analysis.
  • Ability to manipulate, analyze and synthesize data using data warehousing and mining tools.
  • Ability to foster a collaborative, customer-oriented working environment.
  • Experience with Salesforce CRM is preferred.
  • Skill in developing and implementing new strategies and procedures.
  • Ability to implement short- and long-term goals while managing multiple projects, tasks, and deadlines.
  • Excellent oral and written communication skills demonstrated by; concise and persuasive writing, public speaking, and private discourse.
  • Excellent interpersonal communication skills and demonstrated experience successfully working with persons from diverse backgrounds.
  • Detail oriented with strong organizational skills, highly driven and results oriented.

Classified Title: Director Strategic Prospect Information
Job Posting Title (Working Title): Director of Relationship Management and Prospect Analytics
Role/Level/Range: L/04/LE
Starting Salary Range: Minimum: $86,299 - Maximum: $150,999
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
Exempt Status: Exempt
Location: JH at Keswick
Department name: -VP Development & Alumni Relations
Personnel area: University Administration