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Business Partner, Field Alliances Operations

3 months ago

NA NA United States CrowdStrike, Inc. Full time

About the Role:

The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate. 

What You'll Do:

  • Partnering with Alliances Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.

  • Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.

  • Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.

  • Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.

  • Managing partner onboarding and compliance support. Assisting with complex contractual cases.   

  • Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. 

  • Advising on process enhancements and liaising with IT, capability and GTM teams. 

  • Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 

  • Participating in the Annual Planning Process.

  • Investigating and Resolving Commissions issues escalated by the Comp Team.

  • Instituting best practices and scalable processes, including data flow.

  • Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.

  • Implementing new processes and process enhancements within the Americas.

  • Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. 

  • Training shared services team, and acting as a point for escalation. 

What You'll Need:

  • Bachelor's degree

  • Minimum 2 years of (Partner / Channel) Operations experience

  • Strong analytical background and ability to flush out anomalies

  • Be a self-starter, detail and process oriented, and operationally-minded

  • Excellent presentation, communication, and influencing skills, with strong business partnership experience

  • Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau

  • Ability to work in a fast-paced environment and manage through ambiguity and change 

  • Curious minded and willingness to constantly improve experience for our partners and internal teams 

  • Ability to optimize and prioritize tasks

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