Sr IT Training Specialist

At Houston Methodist, the Senior IT Training Specialist position is responsible for planning, developing, analyzing, and leading IT training projects to a wide variety of audiences throughout the hospital system to positively impact and improve the quality of patient care at Houston Methodist. This position works closely with the technical team(s) to fully understand the changes being introduced to IT systems and the new requirements for staff. The Senior IT Training Specialist position works with the project teams to develop training plans including recommending and producing the necessary materials, such as tip sheets, videos, online eLearning, WebEx or other media. This position provides general coaching to end users and administrative support as needed to help improve efficiency and optimize the use of IT systems.

Experience supporting Health Information Management (HIM)

PEOPLE ESSENTIAL FUNCTIONS

• Implements and delivers training to various end users for computer and non-computer training needs throughout the Hospital System using various delivery techniques.

• Partners collaboratively with stakeholders across the Houston Methodist system to develop training programs and strategies that support and positively impact the delivery of patient care. Meets with operational stakeholders to review curriculum and makes adjustments based on feedback and classroom assessments.

• Designs, maintains and delivers curriculum including learning objectives, training plans, trainer notes, exercises, handouts, web content, review activities and audio-visual aids, using PowerPoint, Microsoft Word, Captivate and screen capture technologies for e-Learnings.

SERVICE ESSENTIAL FUNCTIONS

• Reviews release notes to understand what changes are being proposed and implemented on a quarterly basis.

• Performs curriculum review, testing, and regular content updates in association with application build updates to keep support content timely.

• Keeps learning dashboard content updated and consistently refreshes curriculum as needed for end users. Leads special projects within the training team as assigned.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Identifies potential projects and training opportunities, and ensures completion. Communicates projected timelines to stakeholders.

• Collaborates across IT to ensure appropriate communication of changes. Analyzes and problem solves system or workflow challenges.

• Incorporates appropriate policies and procedures along with approved workflows into training material.

• Assists end-users with the resolution of hardware, software, training and documentation problems as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Performs gap analyses of projects and training activities. Monitors timelines, scope and budget. Makes recommendations for improvement.

• Monitors metrics to understand training effectiveness and identify training needs and gaps.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports the development of training long-term tactics, strategies and business/training models.

• Remains abreast of new educational techniques and technology and incorporates into current training.

• Proactively manages own professional development and completes My Development Plan.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in education, communications, computer science, nursing, business management or related field or additional four years' experience in addition to minimum experience in lieu of degree

WORK EXPERIENCE

• Five years of clinical, financial, training or operations experience in a healthcare setting

• Three years' experience in an IT training role

• One year experience in instructional design

LICENSES AND CERTIFICATIONS - REQUIRED

• EPIC - Certification -- Certification must be maintained within 6 months

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with co-workers, operational partners, and analysts in a manner consistent with a customer service focus

• Occasional travel to local facilities in Houston to meet with operational partners for training and/or meetings

• Excellent interpersonal, communication, facilitation, and presentation skills

• Ability to understand and use adult learning theory as part of delivery

• Demonstrate creative problem-solving approach and have strong analytical skills

• Strong communication and interpersonal skills

• Flexible/ability to adapt to people and situations for best outcomes

• Proficient with Microsoft Office suite, specifically Word and PowerPoint

• Proficient with e-Learning tools such as Captivate and Snagit preferred

• Self-starter

• Excellent organizational and team-based skills, such as active listening, reflection and feedback

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.