Desktop Support

2 months ago


Lexington MA United States TEKsystems Full time

Description:

• Take on all escalations for the end user support team

• Serve as subject matter expert for all AV platforms used (Zoom, Teams).

• Collaborate with Information Technology team and vendors to ensure equipment is maintained and functioning operationally.

• Support company events, such as company and department level town hall meetings/webinars (equipment setup, testing and event support).

• Engaging in root cause analysis of technical issues in order to assist with troubleshooting and issue resolution.

• Perform systems functionality checks and documenting, troubleshooting, resolving, and/or escalating any identified issues.

• Provide exceptional customer service at employees’ desks and remotely over the

phone using remote desktop tools.

• Assist employees with installation, configuration, and troubleshooting of computer hardware –

laptops, desktops, peripherals, printers, mobile devices, and conference room technology.

• Install and support desktop software for corporate laptops.

• Setup IT equipment at employees’ desks, in the labs, and in conference rooms.

• Assist with the onboarding and offboarding process. Provision/deprovision user accounts and

application access. Create and maintain laptop images.

• Create and administer email, web applications, and file systems.

• Document and resolve all tickets in a timely manner through ServiceNow (Switching to Fresh service)

• Manage and meticulously document employee hardware and software license usage.

• Interact with vendor support to resolve technical problems with hardware and/or software.

• Support in the testing and deployment of new applications and systems.

• Create and maintain internal IT knowledge base articles to document procedures and provide end user training.

Skills:

Desktop, intune, Windows, Troubleshooting, Active directory, Customer service

Additional Skills & Qualifications:

Soft Skills

• Customer/Experience focused

• Personable

• Comfortable under pressure & talking with C-Suite

• Organization, Time Management

• Pro-active vs. Re-active

Technical Skills

• If it's on the resume, they should be able to speak to it

• Strong T2/3 level technical skills

• Documentation

• Microsoft

o Active Directory/Azure

o Office 365

o Intune

• Audio/Video

o Zoom, Teams, Projectors, etc.

• Project management experience

Experience Level:

Intermediate Level

Benefits:

  • Medical, dental & vision 
  • Critical Illness, Accident, and Hospital 
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
  • Short and long-term disability 
  • Health Spending Account (HSA) 
  • Transportation benefits 
  • Employee Assistance Program 
  • Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • lexington, United States REQ Solutions Full time

    Job Title: Desktop Support SpecialistLocation: Lexington, SCDuration: 3 Months Contract + High Possibility of ExtensionShift: 3 days - 8:00 AM - 5:00 PM, 2 days - 10:00 AM - 7:00 PM (Monday to Friday)Note: Local candidates who can work on W2 basis without any sponsorship are encouraged to apply.Pay Rate: $30/HRJob Description:Identify, manage, escalation,...


  • lexington, United States REQ Solutions Full time

    Job Title: Desktop Support SpecialistLocation: Lexington, SCDuration: 3 Months Contract + High Possibility of ExtensionShift: 3 days - 8:00 AM - 5:00 PM, 2 days - 10:00 AM - 7:00 PM (Monday to Friday)Note: Local candidates who can work on W2 basis without any sponsorship are encouraged to apply.Pay Rate: $30/HRJob Description:Identify, manage, escalation,...


  • Lexington, United States REQ Solutions Full time

    Job Title: Desktop Support SpecialistLocation: Lexington, SCDuration: 3 Months Contract + High Possibility of ExtensionShift: 3 days - 8:00 AM - 5:00 PM, 2 days - 10:00 AM - 7:00 PM (Monday to Friday)Note: Local candidates who can work on W2 basis without any sponsorship are encouraged to apply.Pay Rate: $30/HRJob Description:Identify, manage, escalation,...


  • Lexington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Tier II Desktop Support Engineer in Lexington, Kentucky. This role is a 6-month contract to hire, 40 hours per week, and is on-site in Lexington, Kentucky. The IT Engineer role will provide Tier 2 escalation support to other technicians. They will also provide...

  • Desktop Support

    3 weeks ago


    Augusta, ME, United States TPA technologies Full time

    Job Description Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Client Technologies Specialist 1 12 months contract Augusta , ME Top 3 Skills: Customer Service Desktop Support Inventory Control. Assist in coordination of testing changes, upgrades and new software products, ensuring...


  • Washington, DC, United States NuAxis Innovations Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Apply (by clicking the relevant button) after checking through all the related job information below. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and...


  • Parsippany, NJ, United States Dexter Technologies Full time

    Dexter Technologies Inc., is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions. We are actively seeking...


  • Pearl River, NY, United States US Tech Solutions Full time

    Duration: 3-6+ Months Contract with possible extension Job Description: Responsibilities: Provide Hardware break/fix to Desktop and laptop Perform Software troubleshooting and install Experience: Windows 10, MacOS IMAC (Install, Maintain, Add and Change) Hardware break/fix experience Software troubleshooting and install On-site Desktop Support...


  • Troy, MI, United States TEKsystems Full time

    DescriptionSkills & Job Responsibilities Looking for a PC Support resources who will be responsible for configuring computer devices, installing software for each user, deploying to users and walking users through the transition to their new device. Assist with resolution of any issues that arise. - Knowledge and understanding of Windows 10 - Ability to...

  • Desktop Support Tech

    2 months ago


    United, United States eTeam Full time

    Position: Desktop Support Tech Location: 100 Distribution Cir, Mt Pleasant, PA 15666 Duration: 6 Month (2 days or 3 days a week role) Pay rate - $20/hr. on W2ResponsibilitiesResponsibilities On-Site Support Services will be provided by Supplier Personnel who will have a business . Two to three (2-3) year's providing IT Infrastructure field support which...


  • Pecos, TX, United States Danta Technologies Full time

    We are looking for Field Service Support Technician who can work onsite at Pecos, TX 79772 Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Responsibilities for this position may include but are not limited to: Primary desktop support for Windows Operating System, Mobile Device...


  • Long Beach, CA, United States TEKsystems Careers Full time

    *Description:* The IT Field Desktop Support Technician is IT’s primary customer support interface with end-users. The technician provides PC, network, server and phone support to end-users at home office, regional office and job site locations. This position will work closely with our Service Desk provider and IT management to support a wide variety of...


  • Hollywood, FL, United States INSPYR Solutions Full time

    Title: Desktop Support Technician Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Location: Miramar, FL (100% Onsite) Duration: 6+ months Compensation: $30.00 - 37.00/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Desktop...


  • Long Beach, CA, United States TEKsystems Full time

    Description:The IT Field Desktop Support Technician is IT’s primary customer support interface with end-users. The technician provides PC, network, server and phone support to end-users at home office, regional office and job site locations. This position will work closely with our Service Desk provider and IT management to support a wide variety of...


  • West Palm Beach, FL, United States TEKsystems Full time

    DescriptionDesktop Support Technician - Will be supporting over 700+ new pc's. Responsible for imaging pc's with Akronos, de-installing and installing new hardware as well as handling the typical end user questions and setting up network printers. This should be focused on 100% deployments though there is a small chance the techs may get asked to assist in...


  • Tuskegee, AL, United States eXcell Full time

    Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!We have a new opportunity for a Desktop Support Technician who will join our client's team onsite to support with customer service, problem solve computer issues, provide hardware and application support, install software upgrades,...


  • Needham, MA, United States Softworld Inc Full time

    Job Title: 81079 - Desktop Engineer, MCM/Intune Job Location: Needham MA 02494 Onsite Requirements: Intune PowerShell MECM/SCCM Job Description: We are seeking a Desktop Engineer/Architect with 2 or more years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team. This role will provide global...


  • Overland Park, KS, United States TEKsystems Full time

    Description:Client is looking for a desktop support technician to add to their team. Ideal candidates will need to have experience with diagnosing, trouble-shooting and documenting issues related to password resets, software & hardware, Active Directory and MS Office 365. Managers are also looking for a team player and someone who is ambitious to learn...


  • Frankfort, KY, United States TEKsystems Full time

    DescriptionTEKsystems, in support of our Client, is looking to fill a Desktop Support Technician position in Frankfort, KY. The positions are for onsite technicians that will work directly with our clients end users. We are looking for knowledgeable, experienced technicians with great customer service skills. The candidates need to be experienced in desktop...


  • Palo Alto, CA, United States Belcan Corporation Full time

    Job Details Help Desk / Support Job Title: Desktop Support TechnicianPay rate: $35.79 /hr.Location: Palo Alto, CAZip Code: 94304Start Date: Right AwayDuration: 6 monthsJob Number: 351968Category: Help Desk / Support Job Description: Responsibilities: Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based...