Desktop Engineer, MCM/Intune

5 days ago

Needham MA United States Softworld Inc Full time

Job Title: 81079 - Desktop Engineer, MCM/Intune

Job Location: Needham MA 02494

Onsite Requirements:

Intune
PowerShell
MECM/SCCM

Job Description:

We are seeking a Desktop Engineer/Architect with 2 or more years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team.
This role will provide global technical expertise and design technology solutions for End-User community.

Keys to the Position:

Must have experience with Intune and Microsoft Configuration Manager (MCM)
Ability to prepare Operating Systems (OS) for corporate use
PowerShell and scripting as a Desktop Engineer.
Must have experience with "Modern Management"

Responsibilities:

Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune
Use and optimize Intune Policies to help bring "Modern Management"
Prepare new Microsoft Windows OS versions for use within Intune for Physical and Virtual use
Leveraging "Modern Management" to update new software and drivers from Intune
Working with leadership to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
Assisting in the overall design, installation and integration of IT Desktop solutions throughout the enterprise.
Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs.
Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution
Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
Mentor new employees on the team's policy and procedures

Skills \ Experience:

2-5 Years of experience in Desktop Engineering or similar discipline.
Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
An understanding of creating and managing reports using technologies such as PowerBI and SQL Server.
Exposure to Cloud based technologies such as Azure, AVD and AWS.
High level of technical expertise with Microsoft products such as Office 365, Teams and Active
Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability.
Written and oral communication skills appropriate for the position include:The ability to speak with clarity on technical issues in various professional settings.
Tailoring the message to the audience - conveying complex technical concepts down to a level listeners can understand.
Provide persuasive feedback regarding the best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.).
Ability to write complex documents (may include policies, procedures, instructions and/or presentations).
Ability to work independently with minimal direction or oversight and with a group/team.

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