Front Desk Receptionist
3 weeks ago
*PRINCIPAL DUTIES AND RESPONSIBILITIES:*
* Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department
* Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
* Maintain visitor log, provide visitor badges and track return of badges
* Keep reception area environment professional and tidy; discourage gathering in that location
* Handle times of heavy call volume
* Provide accurate information to callers
* Maintain knowledge of all NEBF/NEAP systems, website and online benefits portal
* Perform special projects when requested by management
* Employer indexing
* Process returned mail
* Input change of address into the system
* Regularly communicate with the Contact Center Supervisor
* Other duties as assigned
*PERFORMANCE STANDARD:*
* Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously
* Must maintain a professional appearance and demeanor at all times and must be dressed professionally.
*REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:*
* 2+ Years of reception experience preferred
* High School diploma required, some college preferred
* Listens well with the ability to communicate effectively in both written & verbal communications
* Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor
* Responds promptly to operations leaders and stakeholders to facilitate informed decision making.
* Presents a professional image in the office
#GA
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* front desk reception: 1 year (Required)
Ability to Relocate:
* Rockville, MD: Relocate before starting work (Required)
Work Location: In person
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