Nurse Manager of Operations

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle
• Relocation Assistance (based on eligibility)

Nurse Manager of Operations – Duke Children’s Health Center

Duke University Health System seeks to hire a Nurse Manager, Operations for Duke Children’s Health Center who will embrace our mission of Transforming Lives Transforming Care.

Relocation Assistance Available for Eligible Candidates

Department Profile:

The Children’s Health Center (CHC) is a pediatric ambulatory clinic providing care to children and their families in more than 25 different specialties and includes an outpatient infusion center.  We are currently looking for a nurse leader who can guide our talented nursing team in delivering exemplary care to each patient.

A leader in this role will partner with another Nurse Manager of Operations as well as an Assistant Nurse Manager. The Children’s Health Center Nurse Managers are supported in dual reporting to an Administrative Director and a Clinical Operations Director (RN). Responsibility and oversight will be tailored to the candidate’s experience and specialty background (i.e oncology vs non-oncology). Staff reporting to this leader will be multidisciplinary and diverse in role. Specialties in the CHC include, but are not limited to:

• Hematology/Oncology
• Transplant/Cellular Therapy
• Allergy/Immunology
• Solid Organ Transplant
• Surgical specialties
• GI
• Cardiology
• Infectious Disease
• Endocrinology
• Neurology

 The right individual for this role will:

• Have demonstrated leadership experience through prior management, team lead or charge nursing roles.
• Possess a willingness to be flexible to meet the changing needs of our patients, their families, and our outstanding team.
• Collaborate effectively with all members of our multi-disciplinary team.
• Show creativity in thinking about how to solve operational problems.

Work Hours & Shifts:

Full-Time, 40 hours per week

Job Summary:

• Manage and coordinate patient care and personnel needs.
• Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities.
• Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.
• Collaborate in the development, implementation and expansion of learning opportunities and skill development.
• Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum.
• Communicate and collaborate with multiple disciplines and departments with a focus on access and strategic growth.
• Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.
• Collaborate with nursing colleagues within Duke Children’s to promote optimal utilization of nursing resources among the various clinics.
• Identify clinical operational needs; manage equipment and supplies and monitor equipment maintenance.
• Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies.
• Collaborate to determine fiscal requirements; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.
• Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening, and conflict resolution. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
• Develop, document, implement, and monitor written policies and procedures.
• Perform other related duties.
• Recruit, retain and develop top nursing talent.

Knowledge, Skills, Education, and Experience Required:

• 3 years of nursing experience required.
• Bachelor's degree in nursing required.

Desired Skills and Qualifications:

• MSN preferred.
• Prior management experience, specifically within an outpatient setting, highly preferred. This can include extensive charge nurse or team lead experience.
• Clinical quality management and service management skills
• Orientation, accountability, planning, prioritization, and time management
• Problem solving and innovation
• Knowledge of budget and financial concerns
• Active listening and effective communication
• Teambuilding, conflict resolution, and management
• Motivating and influencing team members in line with the DUHS Culture Commitments and DUH Mission/Vision
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act

Licensure, Certification or Registration Required:

• Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
• BLS (or higher) certification required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.