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Customer Support Specialist
2 months ago
Consideration given to applicants residing in or within a commutable distance from Marinette, WI
Build your best future with the Johnson Controls team
As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away This position is not eligible for Visa sponsorship.
What We Offer:
Competitive wages
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities
Outstanding resources with encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What You Will Do:
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs/credits
Manage cases in
What We Look For:
Required
Problem solving skills
Proactive mindset
Agile - work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .
