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Product Support Expert
4 weeks ago
Purpose:
The Product Support Specialist will serve as a product expert, providing technical assistance and support to team members and customers. This role requires excellent communication skills, attention to detail, and the ability to work independently.
Key Responsibilities:
- Main point of contact for technical support
- Manage support queues, ensuring timely resolution of cases
- Maintain knowledge of Providerflow solutions
- Answer and triage incoming support calls
- Escalate situations requiring urgent attention
- Follow up with customers to confirm issues are resolved
- Document case-related communication and solutions
- Train and advise users on proper workflows and actions
- Install, make changes, and repair computer hardware and software
Qualification Requirements:
- Must be at least 18 years of age
- Able to read, write, and speak English
- Able to maintain confidential information
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities