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Product Support Expert

4 weeks ago


WI United States Data Dimensions Full time
Product Support Specialist

Purpose:

The Product Support Specialist will serve as a product expert, providing technical assistance and support to team members and customers. This role requires excellent communication skills, attention to detail, and the ability to work independently.

Key Responsibilities:

  • Main point of contact for technical support
  • Manage support queues, ensuring timely resolution of cases
  • Maintain knowledge of Providerflow solutions
  • Answer and triage incoming support calls
  • Escalate situations requiring urgent attention
  • Follow up with customers to confirm issues are resolved
  • Document case-related communication and solutions
  • Train and advise users on proper workflows and actions
  • Install, make changes, and repair computer hardware and software

Qualification Requirements:

  • Must be at least 18 years of age
  • Able to read, write, and speak English
  • Able to maintain confidential information

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities