Region Manager, Onsite Service

6 days ago

Miami FL, United States KARL STORZ Endoscopy - America Full time

 

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. Critical to achieving our mission is exceptional service leadership.

 

We're seeking an inspiring Region Manager, based in the Florida region, to spearhead our Field Service Department's Protection 1 Services Group in the Central US territory. As a visionary leader, you'll empower a talented team of On-site Endoscopic Specialists to deliver unparalleled service excellence, driving customer satisfaction and business growth.

 

KEY RESPONSIBILITIES:

  • Ensure KARL STORZ Service goals and benchmarks are achieved for all On-site Endoscopic Specialists within the defined territory.

  • Provide daily supervision of all field-based On-site Endoscopic Specialists, ensuring that all KARL STORZ policies and procedures are followed.

  • Interface with all On-site Endoscopic Specialists accounts on a regular basis, developing relationships with key hospital staff and surgeons to ensure Service needs meet the customer’s expectations.

  • Develop contingency plans for team time off and provide support and coverage as needed for all accounts.

  • Provide support to the OES team during large preventive maintenance checks and Health Stream in-services.

  • Assist in managing audits and inventory control.

  • Manage On-site Endoscopic Specialist work schedules to ensure adequate coverage and support for all accounts.

  • Encourage consistent quality improvement and learning for the On-site Endoscopic Specialist team.

  • Act as a partner to KARL STORZ Sales and On-site Endoscopic Specialist teams to manage instrument repair issues within accounts across territory.

  • Gather and track key, relevant hospital account data and summarize to supervisor.

  • Collaborate and strategize with sales executives to improve customer service experience within the OR setting.

REQUIREMENTS:

  • Bachelor's degree or equivalent experience in medical repair, sales, or related field.

  • 3+ years of experience in medical technology, surgical services, or healthcare management.

  • Proven leadership and team management expertise.

  • Excellent communication, interpersonal, and problem-solving skills.

WHAT WE OFFER:

  • Competitive Compensation and Benefits Package: Enjoy a salary range that reflects your expertise and experience.

  • Professional Growth and Development: Leverage training programs, certification support, and ongoing education to elevate your career.

  • Collaborative Culture: Join a dynamic team environment that values open communication, teamwork, and recognition.

  • Innovative Technology: Work with cutting-edge medical equipment and contribute to improving patient outcomes.

  • Diverse and Inclusive Workplace: Be part of a company committed to diversity, equity, and inclusion.

  • Relocation Support: Receive generous reimbursement packages to ease your transition.

  • Recognition and Rewards: Celebrate your achievements with a team that values excellence.

WHO WE ARE:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. 

 

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together. 

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