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Bilingual Field Interviewer

1 month ago

San Francisco CA United States Vital Research Full time
Vital Research is seeking Field Interviewers to serve as independent contractors to conduct in-person interviews with older adults on our PACE survey projects that aim to improve participant satisfaction. This project will start with mandatory hybrid training the week of September 9th, 2024 where Field Interviewers receive instructions on how to conduct interviews and will continue through October. Once interviewers successfully pass training, they become part of a team responsible for interviewing throughout the state. Work during the project may not be continuous, depending on the availability of interview assignments.

Responsibilities

Conduct interviews with participants while at the day center.
Be punctual, work independently, and remain unbiased when conducting interviews.
Keep organized records of interviews and update the Vital Research team daily (e.g., completed interviews and refusals, etc.).
Build positive relationships with customers and comprehend customer feedback.
Using company-issued tablet device to conduct 10-15 minute in-person interviews in an atmosphere of privacy.
Utilize personal cell phone and email address to regularly be in touch with Vital Research.
Comply with confidentiality, and federal HIPAA regulations, and adhere to data security requirements.
Be available between 8:30 am to 5:00 pm during assignments. Actual hours worked will vary.
Be comfortable traveling to centers around the Bay Area and Oakland.

Requirements

Must be fully vaccinated for COVID-19.

Comfort interacting with older adults and demonstrating concern and sensitivity to issues of disability, illness, and communication challenges.
Strong organization, time management, and interpersonal skills with the ability to communicate skillfully and in a timely manner via email and phone.
Proficient with email, uploading/downloading files, Internet use, and troubleshooting possible technical glitches.
Personal computer (or other selected devices) with access to view and modify MS Excel and access the internet.
A personal phone and reliable wireless Internet.
Ability to read, type, and record responses accurately.
Ability to follow structured protocols to comply with confidentiality and federal HIPAA regulations.
Adhere to a business casual dress code and other personal requirements.
Reliable transportation with valid driver's license/automobile insurance

Desired Qualifications

Bilingual Mandarin/English or Cantonese/English required.
Familiarity with older adults, nursing homes, assisted living, or adult daycare centers preferred.
Interviewing experience preferred.

Compensation:

$28.50 per hour.
Mileage, drive time, and other reimbursements also included.

For consideration, please submit BOTH a cover letter and resume.

Vital Research considers the health and safety of its clients and team members as its highest priority. Consistent with its duty to provide and maintain a safe workplace that is free of recognized hazards, PACE has a mandatory vaccination policy to protect against infectious diseases that may be mitigated through vaccinations. This applies to all contractors and employees to protect against infectious diseases that may be mitigated through vaccinations.

Vital Research is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, or national origin.

If you are seeking a great opportunity in a results-driven environment, this may be a PRIME opportunity for you Come be a part of our dynamic team