Executive Customer Care Specialist

1 month ago

Oklahoma City, United States Hertz Full time

A Day in the Life:

The primary mission of the Executive Customer Service Specialist function is to maintain a high standard of one on one customer service with customers contacting any Senior Management Team member, including CEO’s office. Customers may be an individual traveler, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel.  Communications may be handled via phone, email, postal mail, or through Social Media platforms.

The starting salary for this role is $19.23.

What You’ll Do:

  • Maintain complete professionalism in all communication with anyone contacting a SMG member/Executive Office in Estero, FL.
  • Utilize all resources materials in order to document and resolve customer inquiries.
  • Maintain a portfolio of all contacts, research, resolution, and follow up when necessary with all inquiries.
  • Follow up in timely manner to ensure resolution was met and customer has been notified.
  • Cooperate with Management in maintaining goals and objectives
  • Maintain an average response time of less than 2 business days. 

What We’re Looking For:

  • High School Diploma or equivalent
  • Must have previous Call Center, Customer Relations Experience
  • Previous experience with fast paced environments and deadlines. 
  • Knowledge of Outlook, GAR, Carrent, Salesforce, PC Excalibur, DASH, RCMS, Empower, Filenet, Intranet and Global systems preferred
  • Microsoft Office 
  • Good business communication skills; emphasis on writing (written exam given)
  • Strong decision-making skills
  • Strong verbal communication skills
  • Must be able to work with minimal supervision
  • Must work well with others
  • Must be a demonstrated self-starter, quick learner, and capable of handling multirole tasks
  • Ability to work Monday – Friday with occasional voluntary overtime
  • Strong decision making and verbal skills
  • Must be capable of multi-tasking
  • Must be a demonstrated self-starter

What You’ll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.   US EEO STATEMENT  At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.  Individuals are encouraged to apply for positions because of the characteristics that make them unique.  EOE, including disability/veteran

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