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National Assistance Contact Center Professional

3 months ago

Bossier City, United States General Dynamics Information Technology Full time

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

Other

Job Family:

SCA

Job Qualifications:

Skills:

Call Center, Customer Service, Data Entry

Certifications:

Experience:

0 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join the GDIT team to help your fellow citizens in need.  

Training and work associated with this position is performed physically onsite at our facility in Bossier City, LA. Employees may be allowed to work remotely upon successful completion of training, including OJT (a minimum of 2 weeks onsite).

GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis on our National Assistance Center. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. This is a short-term/seasonal role.

As a well-qualified candidate, YOU ARE:

  • Compassionate and empathetic with a passion for helping others
  • A proactive agent for change, with a passion for providing world-class customer service
  • Energetic and enthusiastic with a desire to achieve high levels of success
  • Able to thrive in a high-energy demanding environment that requires a sense of urgency

In this critical support role, YOU WILL:

  • Impact the lives of others, by providing support to help individuals and families by following call guides to gather, enter and verify information
  • Manage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent events
  • Adhere to established customer service and documentation standards necessary to provide the level of support required

To be successful in this role, you MUST HAVE:

  • Flexible availability and be willing to work a variety of shifts
  • An ability and willingness to begin work with as little as 24 hours notice
  • An ability and willingness to work ONSITE, as required
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify
  • An ability to manage crisis situations and support callers during difficult and emotional times
  • A high school diploma or equivalent
  • An ability to successfully pass a government background check
  • US Citizenship
  • Louisiana residency living within a reasonable driving distance (~60 miles) of our Bossier City, LA. facility

Please note: To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIRED

Work environment:

  • Full time
  • Hybrid: On-site and remote

Opportunities also available in:

  • New Orleans, LA.
  • Natchitoches, LA.
  • Barbourville, KY.
  • El Paso, TX (English Only)
  • El Paso, TX. (Spanish Bilingual)

This position is not yet funded.

#GDITDisasterAssistanceJobs

#TSSCE

The likely hourly rate for this position is between $12.55 - $20.84. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

8

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.