Complaint Handling Specialist II

3 weeks ago

Alameda, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Complaint Handling Specialist II will be responsible for the following:

  • Accurately evaluate, review, assess, and process complaints in a uniform and timely manner. 
  • Evaluate complaint documentation and investigation information to determine what level of further investigation, if any, is required to determine a possible failure per ISO13485.
  • Conduct final closure review of complaint case information.
  • Review complaint case information for correct application of procedures, codes and documentation.
  • Complete tasks associated with the reporting of MDRs and Vigilance Reports with management oversight.

What You’ll Work on

  • Be proficient with the complaint handling process and be able to review and assess customer complaints associated with division's products.
  • Ensure evaluation and closure of complaints are performed in a timely manner.
  • Identify cases requiring additional information and request information from appropriate sources.
  • Document evaluation and closure activities clearly and accurately, utilizing software applications, computers and databases.
  • Maintain files per procedures.
  • Support accuracy metrics through identification and documentation of case handling errors.

Required Qualifications

  • Min of Associate’s Degree required or equivalent combination of education and work experience plus 2 years of experience in quality related experience

Apply Now

  • * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
  • Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com
  • Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  • Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $32.10 – $64.20 per hour. In specific locations, the pay range may vary from the range posted.

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