Complaint Investigations Technician
2 weeks ago
Responsibilities:
- Safely unpack and organize returned products by product lines.
- Investigate customer complaints regarding blood glucose meters, strips, and sensors with thoroughness and attention to detail.
- Document all complaint investigations accurately in the Complaint Handling System.
- Utilize troubleshooting equipment like multi-meters, oscilloscopes, and microscopes for detailed analysis.
- Collaborate with team members to share findings and potential solutions.
- Follow written work instructions and SOPs diligently.
- Identify opportunities for process improvement and efficiency enhancement.
- Maintain focus and attention to detail during investigations.
Requirements:
- Basic computer skills to navigate Internet programs and basic Excel proficiency.
- Proficiency in reading, writing, and comprehending English.
- Experience in the Medical Device/Biotech Industry preferred.
- Knowledge of Electronic Troubleshooting preferred.
- Fast learner with the ability to follow written work instructions and SOPs.
- Strong documentation skills.
- Good computer skills, including data entry of investigation results.
- Ideal for candidates with Manufacturing, Inspection, and Assembly experience.
- Minimum education requirement: High School Diploma or equivalent (e.g., GED).
- An Associate's (Two-year) degree in Electrical Engineering or other Science preferred.
- Recent college graduates with a Bachelor's degree in Engineering or related subjects will be considered.
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