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Service Desk Technician
1 month ago
Job Description Summary:
The Service Desk Technician will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
Shift schedule for this position is Wednesday thru Sunday 11pm - 7:30am.
Work location is 100% onsite at federal government facility.
The work location is near Gallery Place Metro station and Metro Center.
WHAT YOU'LL NEED TO SUCCEED:
- The applicant must have a technical background
- Experience working on Service Desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as ServiceNow, Remedy, Heat, SCSM, etc... (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 6 years relevant experience in lieu of a degree is acceptable
- Technical degree preferred.
- US Citizenship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
Work Requirements
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Years of Experience
3 + years of related experience
* may vary based on technical training, certification(s), or degree
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Certification
ITIL Foundations - ITIL
Azure Fundamentals (AZ-900) - Microsoft
CompTIA - Network+ - CompTIA
CompTIA - Security+ - CompTIA
Travel Required
None
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $24.16 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
