Current jobs related to Service Desk Technician - Washington - General Dynamics Information Technology
-
Service Desk Technician
3 months ago
Washington, United States Mb Staffing Services LLC Full timeJob DescriptionJob DescriptionService Desk TechnicianWashington, DC (onsite)3 monthsThe Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the office and its vendors. This position serves as the first...
-
Service Desk Technician
2 months ago
Washington, United States Go intellects Inc Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryJob Description:Short Description:*Hybrid position - will be expected to report on-site*Complete Description:The Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as...
-
Service Desk Technician I
3 months ago
Washington, United States World Learning Full timeJob DescriptionJob DescriptionIT Service Desk TechnicianSalary: $24.38/hourlyAnticipated Start Date: July 2024Apply By: NATerm of Employment: Full-time, Non-ExemptBase of Designation: Hybrid in Washington, DC; Onsite 3-4 days per weekThe Service Desk Technician is the first point of contact for a range of help desk support, network support, software...
-
Service Desk Technician
9 hours ago
Washington, United States MetroStar Systems Full timeAs Service Desk Technician , you’ll be supporting the Department of State Secretary himself, along with all of the Undersecretaries, Deputies, and Principals—the who's who of the State Department! The ideal candidate will focus on Tier 1 and Tier 2 support, including properly documenting, prioritizing and escalating within the ticketing system, as...
-
A238: Service Desk Technician L2
3 months ago
Washington, United States V-Soft Consulting Full timeService Desk Technician L2Primary Location: Washington, District of ColumbiaV-Soft Consulting is currently hiring for a Service Desk Technician L2 for our premier client in Washington, District of Columbia.WHAT YOU’LL NEED:Technical Requirements and Certifications »CompTIA A+ certification for technical support.Education and Experience »Experience...
-
Help Desk Technician
3 weeks ago
Washington, United States Sprezzatura Management Consulting Full timeJob DescriptionJob DescriptionSalary: Help Desk Technician: Position Description Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues....
-
Advanced Service Desk Technician
4 days ago
Washington, Washington, D.C., United States AHU Technologies Inc Full timeAdvanced Service Desk TechnicianKey Responsibilities:Address service inquiries and issues reported by clients through various communication channels.Ensure meticulous documentation of all information in the ticketing system, managing assigned tickets to resolution within established service level agreements.Conduct on-site setup for customer desktop...
-
Advanced Service Desk Technician
3 days ago
Washington, Washington, D.C., United States AHU Technologies Inc Full timeAdvanced Service Desk TechnicianKey Responsibilities:Address service inquiries and incidents reported by clients through various communication channels.Ensure accurate documentation of all information in the ticketing system, managing assigned tickets to resolution within established service level agreements.Conduct onsite desktop installations for...
-
Advanced Service Desk Technician
3 days ago
Washington, Washington, D.C., United States AHU Technologies Inc Full timeAdvanced Service Desk TechnicianKey Responsibilities:Address service inquiries and incidents reported by clients through various communication channels.Ensure accurate documentation of all information in the ticketing system, managing assigned tickets to resolution within established service level agreements.Conduct onsite desktop configurations for...
-
Service Desk Lead
2 months ago
Washington, United States NTT DATA Full timeReq ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States...
-
Service Desk Analyst
2 months ago
Washington, United States Insight Global Full timeDay-to-Day:A defense technology company with a mission to transform U.S. and allied military capabilities is looking for a Service Desk Analyst to join their IT Team. This person will support key day-to-day processes such as technical support for software and hardware, configuring Windows, Linux, and Apple computers with the latest software and assisting...
-
Service Desk Lead
3 months ago
Washington, United States NTT DATA Full timeReq ID:252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsibilities: ...
-
IT Service Desk Technician
3 minutes ago
Washington, Washington, D.C., United States Chenega Corporation Full timeJob SummaryWe are seeking a highly skilled Mid-level Help Desk Support Technician to join our team at Chenega Corporation. As a key member of our IT department, you will be responsible for providing technical support to our distributed PC/networking environments.Key ResponsibilitiesProvide technical support to users of personal computers, including...
-
Service Desk Operations Manager
5 days ago
Washington, United States NTT DATA Full timeJob Summary:We are seeking a highly skilled Service Desk Lead to join our team at NTT DATA. As a key member of our IT service delivery team, you will be responsible for leading and managing 24/7 Service Desk Operations for a large federal client.Key Responsibilities:Lead and manage 24/7 Service Desk Operations for a large federal client, ensuring...
-
Service Desk Lead
23 hours ago
Washington, United States Empower AI Full timeService Desk Lead Job ID: 2024-7942 Job Locations: US-DC-WASHINGTON Category: Program / Project Management Type: Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI...
-
Service Desk Operations Manager
5 days ago
Washington, United States Empower AI Inc. Full timeJob SummaryWe are seeking a highly skilled Service Desk Lead to join our team at Empower AI Inc. as a critical component in fulfilling our mission of providing excellent services to our clients.Key ResponsibilitiesProvide centralized information and support management services to handle IT-related processes, policies, systems, and use.Offer support through...
-
Service Desk Operations Manager
3 days ago
Washington, United States Empower AI Inc. Full timeJob SummaryWe are seeking a highly skilled Service Desk Lead to join our team at Empower AI Inc. as a critical component in fulfilling our mission of providing excellent services to our clients.Key ResponsibilitiesProvide centralized information and support management services to handle IT-related processes, policies, systems, and use.Offer support through...
-
Service Desk Lead
6 days ago
Washington, United States Empower AI Inc. Full timeOverview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...
-
Lead Service Desk Technician
3 days ago
Washington, Washington, D.C., United States ManTech Full timeAbout ManTech InternationalWe are in search of a Senior Service Desk Specialist - Cleared Tier 2 to deliver exceptional support to our end-user community. This position involves diagnosing and resolving hardware, software, and network challenges to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced support for technical...
-
Lead Service Desk Technician
4 days ago
Washington, Washington, D.C., United States ManTech Full timeAbout the Role:We are in search of a Senior Service Desk Specialist - Cleared Tier 2 to provide exceptional support to our end-user community. This position entails diagnosing and resolving hardware, software, and network challenges to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced support for technical issues faced by...
![General Dynamics Information Technology](https://clickcast2-static.s3.amazonaws.com/uploads/employer/logo/20648/image__26_.png)
Service Desk Technician
1 month ago
Job Description Summary:
The Service Desk Technician will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
Shift schedule for this position is Wednesday thru Sunday 11pm - 7:30am.
Work location is 100% onsite at federal government facility.
The work location is near Gallery Place Metro station and Metro Center.
WHAT YOU'LL NEED TO SUCCEED:
- The applicant must have a technical background
- Experience working on Service Desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as ServiceNow, Remedy, Heat, SCSM, etc... (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 6 years relevant experience in lieu of a degree is acceptable
- Technical degree preferred.
- US Citizenship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
Work Requirements
.cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Years of Experience
3 + years of related experience
* may vary based on technical training, certification(s), or degree
.cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Certification
ITIL Foundations - ITIL
Azure Fundamentals (AZ-900) - Microsoft
CompTIA - Network+ - CompTIA
CompTIA - Security+ - CompTIA
Travel Required
None
.cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10}
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $24.16 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.