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Service Desk Analyst

3 months ago

Washington, United States Insight Global Full time

Day-to-Day:

A defense technology company with a mission to transform U.S. and allied military capabilities is looking for a Service Desk Analyst to join their IT Team. This person will support key day-to-day processes such as technical support for software and hardware, configuring Windows, Linux, and Apple computers with the latest software and assisting with various upgrades across the tech-fleet. The analyst will also support in maintaining the inventory and asset management program. Handle tickets in the Jira Service Management System. This will be onsite 5 days a week in our Washington DC Office.


Must Haves:

3+ years of experience in a Service Desk Technician role

Must be eligible to obtain and maintain a U.S. TS clearance

Experience with a ticketing system and managing a ticket que

Experience with basic Adobe Application and SAAS Platforms

Excellent knowledge of PC and Apple Hardware

Extremely detail oriented and strong communication skills


Plusses:

Active U.S TS Clearance