Customer Order Specialist

3 weeks ago


San Antonio, Texas, United States Katalyst Healthcares and Life Sciences Full time
Job Title: Customer Order Specialist

Join Katalyst Healthcares and Life Sciences as a Customer Order Specialist and play a vital role in the North America Supply Chain organization. As a key member of our team, you will be responsible for coordinating the movement of shipments from our Distribution Center to Client affiliates.

Key Responsibilities:
  • Coordinate Shipments: Ensure the efficient and timely movement of shipments from our Distribution Center to Client affiliates.
  • Interface with Stakeholders: Collaborate with regional business units, distribution operations, and business unit supply chain teams to facilitate the flow of orders across the supply chain network.
  • Resolve Discrepancies: Identify and resolve discrepancies to ensure accurate order fulfillment.
  • Meet Performance Standards: Meet or exceed established order accuracy and turn-around standards.
  • Provide Excellent Customer Service: Handle all customer contacts professionally and courteously, ensuring prompt and accurate responses to customer inquiries.
Requirements:
  • Education: High school diploma plus 3 years of experience.
  • Experience: Minimum of 1 year experience with ERP system(s) and 2 years' experience in a similar role (export, logistics, order management, customer service).
  • Skills: Strong attention to detail, excellent communication skills, and ability to influence without authority.
  • Personal Qualities: Team player, self-motivated, and results-driven with a track record of implementing best-in-class service levels.


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