Call Center Representative

5 days ago

Tempe, United States CarMax Full time
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be 

Provide an iconic customer experience
As a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do – Essential responsibilities

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Achieve sales targets while providing an iconic customer experience
  • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.

Learn and succeed as part of a team
This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.
Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred
  • Thrive in a fast-paced sales environment
  • Good listening skills and a strong customer focus
  • High level of self-motivation to achieve performance goals
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies; strong computer skills
  • Open availability for shifts that may include nights, weekends, and holidays
  • Must be open to shifting schedules two times per year according to needs of the business
  • Hybrid role with requirement for working on site one day per week
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Call Center Representative

    2 days ago

    Tempe, United States Landings Credit Union Full time

    Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes we might be a good fit for you! Landings Credit Union has been part of the East Valley for over 70 years! We are dedicated to making a meaningful financial impact for our members and community as we know that together...

  • Call Center Customer Service Representative

    1 day ago

    Tempe, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Call Center Customer Service Representative to work at a premier client in Tempe, AZ 85281. Sound good? Take a closer look belo Customer Service Representative, Customer Service, Call Center, Representative, Retail, Staffing, Training

  • Pharmacy Call Center Representative

    3 days ago

    Tempe, Arizona, United States TEKsystems Full time

    About the Role:As a Pharmacy Call Center Representative at TEKsystems, you will play a vital role in providing exceptional customer service to clients in the pharmaceutical industry. This is a challenging and rewarding opportunity to work in a fast-paced call center environment, handling inbound calls and follow-up calls with a high level of attention to...

  • Dispatcher Call Center Representative

    2 weeks ago

    Tempe, United States Aston Carter Full time

    (Job Description) Globally recognized Fortune 5 eCommerce company is currently hiring for a Dispatcher Call Center Representative (Shipper Support). On a day-to-day basis, this role will be acting as a Remote Gate Agent supporting thousands of delivery drivers all across the country and using a two-way Audio/Video communication to verify & identify any...

  • Call Center Customer Service Representative

    4 weeks ago

    Tempe, United States Fortuna BMC Full time

    Job Posting: Call Center Customer Service Representative (CSR) at Fortuna BMC & Conduent Company Overview: Join Fortuna BMC & Conduent, a leading provider in customer service solutions, committed to excellence in assisting customers with accounts payable inquiries. Our team values customer orientation, quality service, and adaptability to dynamic policy...

  • Call Center Customer Service Representative

    15 hours ago

    Tempe, United States Kelly Full time

    For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Call Center Customer Service Representative to work at a premier client in Tempe, AZ 85281. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Pay Rate:  $21 per hour Why you...

  • Call Center Customer Service Representative- Experienced

    2 months ago

    Tempe, United States Conduent Business Services Full time

    **Call Center Customer Service Representative- Experienced** CAROUSEL_PARAGRAPH * Tempe, Arizona * Client Relationship Management / Service Delivery * 47063 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500...

  • Call Center Representative

    2 months ago

    Tempe, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionAbout Us:Luxury Bath Technologies is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling...

  • Call Center Customer Service Representative

    3 days ago

    Tempe, United States Insight Global Full time

    Job Title: Call Center Customer Service ReprehensiveLocation: Tempe, AZSchedule: Monday-Friday 8:00am-5:30pm (On-site)Duration: 4 month contractRate: $20.82/hrStart Date: September 30thJob Title: Call Center Customer Service RepresentativeSummarized Day-to-Day On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers...

  • Call Center Customer Service Representative

    4 days ago

    tempe, United States Insight Global Full time

    Job Title: Call Center Customer Service ReprehensiveLocation: Tempe, AZSchedule: Monday-Friday 8:00am-5:30pm (On-site)Duration: 4 month contractRate: $20.82/hrStart Date: September 30thJob Title: Call Center Customer Service RepresentativeSummarized Day-to-Day On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers...

  • Call Center Customer Service Representative

    4 days ago

    Tempe, United States Insight Global Full time

    Job Title: Call Center Customer Service ReprehensiveLocation: Tempe, AZSchedule: Monday-Friday 8:00am-5:30pm (On-site)Duration: 4 month contractRate: $20.82/hrStart Date: September 30thJob Title: Call Center Customer Service RepresentativeSummarized Day-to-Day On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers...

  • Call Center Representative

    2 weeks ago

    Tempe, United States Aston Carter Full time

    Call Center Location: Tempe, AZ (Onsite 5 days/week) Compensation: $21/hr Description: On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and...

  • Call Center Representative

    3 weeks ago

    Tempe, United States Aston Carter Full time

    Call Center Location: Tempe, AZ (Onsite 5 days/week) Compensation: $21/hr Description: + On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and...

  • Call Center Representative

    4 days ago

    Tempe, United States CarMax Full time

    7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281CarMax, the way your career should be!Provide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer...

  • Healthcare Call Center Representative

    2 weeks ago

    Tempe, United States TEKsystems Careers Full time

    *TEKsystems in partnership with One Medical* *Description:* * Inbound healthcare contact center representative role * Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management *...

  • Benefits Call Center Representative II

    3 months ago

    Tempe, United States Conduent Human Resource Services, LLC Full time

    Benefits Call Center Representative II (Remote)   $15 While in Training  $16 after completing training successfully. Equipment Provided Full-time with Full Benefits Day One! Join our Benefits Administration Services team and help our valued customers. We’re looking for people with a passion for customer service, natural empathy, and the determination...

  • Banking Call Center Agent

    7 days ago

    Tempe, Arizona, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction.Key ResponsibilitiesHandle inbound and outbound calls from clients seeking new...

  • Bilingual call center agent

    3 weeks ago

    Tempe, United States Randstad Full time

    Do you have great customer service experience? If you have previous call center experience, this could be the perfect role for you! Randstad is seeking Spanish Customer Support Representative to join this growing team. If you are looking to get your foot in the door with a major financial institution in Tempe, please review and apply today! Hours: M-F...

  • Bilingual Call Center Representative

    4 days ago

    Tempe, United States CarMax Full time

    7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281CarMax, the way your career should be!CarMax, the way your career should be!Provide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond...

  • Bilingual Call Center Representative

    2 months ago

    Tempe, United States CarMax Full time

    7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 CarMax, the way your career should be! CarMax, the way your career should be! Provide an iconic customer experience As a Customer Experience Consultant, you will be the vital link between a customers at-home and in-store CarMax experience, providing a simple and seamless process. You will...