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Customer Service Trainer

3 months ago

Oak Brook, United States Mauser Packaging Solutions Full time

Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications. Mauser is an Equal Opportunity Employer of minorities/females/vets/disability.

Position Summary: 

Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer service staff including new hires and existing team members.  Working with the CS managers, the Customer Service Trainer will track staff performance to assess training effectiveness and ongoing needs.  They will ensure all Customer Service Representatives understand and grasp the required concepts comprehensively.

Responsibilities: 

  • Develop and maintain documents for various processes, assist in preparing appropriate development plans for same.
  • Facilitate in providing training sessions (live and virtual), develop appropriate objectives and ensure achievement.
  • Create and conduct surveys to assess and address training gaps for existing CSR’s.
  • Lead on-the-job coaching, develop educational material and organizing training sessions for new and existing CSR’s.
  • Monitor available data to ensure departmental accuracy. Supports set activities to achieve goals. Reviews and addresses customer service reporting opportunities within the department and with CS Managers.

Requirements: 

  • 5+ years of Customer Service / Account Management or related experience
  • High attention to detail and organization skills. 
  • Subject Matter Expert (SME) of all related systems as they pertain to Customer Service including QAD, IPC and report generation.
  • Demonstrated understanding of other departments, how they operate and the impact of Customer Service on these departments
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet
  • Professional verbal and written communication
  • Possess proven leadership experience and ability to motivate employees and create positive team environment 
  • Strong customer service advocacy, upbeat and must enjoy working with people
  • Associates or Bachelor’s Degree preferred but not required
  • Some Travel required - 10 - 25%
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.

Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.