Group Sales Manager
2 weeks ago
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Kimpton Hotel Theta, New York City
Overview:Direct booking and detailing of group room blocks and affiliated meetings or events for various clients including corporate, leisure, and social clientele as assigned. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals and positively impact hotel revenues.
Responsibilities:- Perform job responsibilities in accordance with organizational standards.
- Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
- Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
- Actively sell guest rooms and food & beverage where applicable to small groups as assigned, ensuring monthly and quarter goals are met
- Initiate and follow up on leads.
- Handle inquiries as part of Inquiry Day Program.
- Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities.
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
- Abide by Prime Selling Time (PST).
- Professionally represent the hotel by participating in client and industry functions as appropriate.
- Review sales contracts as well as other key details such as room blocks, cut-off date, deposit schedule, payment information, special concessions and attrition clauses and validate with clients.
- Monitor and enforce specific deadline dates related to group rooms cut–off, deposit schedule.
- Ensure proper invoicing, billing and payment procedures are followed
- Create and distribute group resumes, communicate any changes to appropriate departments and people in a timely manner.
- Recommend enhancements and or upgrades to maximize revenue.
- Participate in weekly Sales Meeting, Operations Meeting, Group Resume Meeting and any other required meetings relevant to role.
- Prepare Proposals and/or contracts to advise prospective guests primarily of guest room, hotel and meeting or space (as appropriate) and rate availability. Calculate and quote prices within guidelines for the same.
- Obtain rooming list details and validate reservations ahead of arrival.
- Assist in the preparation of required reports (i.e. monthly projections, pace and performance reports, etc.) in a timely manner.
- Operate the Sales Department within established sales expense budget.
- Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team.
- Attend all department and hotel meetings as necessary.
- Follow Standard Operating Procedures (SOPs) as outlined.
- Perform any other job duties as assigned
- Superior Communication Skills (written & verbal, including phone skills)
- Computer Skills (Outlook, Word, Excel, PowerPoint)
- Sales Software Knowledge Helpful (i.e. Delphi or equivalent, Opera)
- Professional Demeanor
- Demonstrated ability to multi-task, manage time and work well under pressure
- High School Diploma (or equivalent) - College Degree Preferred
- At least 1-2 Years of Sales Experience (preferably in hospitality)
- Superior Negotiation Skills - Proven ability to close deals
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Hospitality is a 24/7 industry therefore; candidates should anticipate working weekends and holidays as needed.
- Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
- Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with Group Resume and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.
- Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.
- Salary $80,000.00
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