Customer Service
4 weeks ago
Our client, is seeking a Bilingual Customer Service Representative to join their team. The ideal candidate will be bilingual in either Loatian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong Tagalog, and Spanish and have Clerical Customer Service experience.
Job Title: Bilingual Customer Service Representative
Location: CA , TX, and AR
Pay Range: $16.50 an hour
Duration: Temp to Hire
PROJECT HOURS:
7AM to 7PM PST Monday through Friday. First shift: 7AM – 4PM OR Second Shift: 10AM – 7PM
Agents must be able to work any shift in project hours
TRAINING HOURS:
7:00 AM - 4:00 PM Monday-Friday PST
8:00AM – 5:00 PM Monday-Friday PST
What’s the Job?
1. Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
2. Perform data entry accurately. Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
3. Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
5. Refer unresolved customer grievances to designated departments for further investigation
6. Communicate with supervisor regarding any potential needs or concerns
What’s Needed?
Experience: 1-2 years of Customer Service experience
EDUCATION:
High school diploma or GED required
Must have your own computer or laptop and headset.
BYOD requirements
ABSOLUTELY NO CHROMEBOOKS OR TABLETS
What’s in it for me?
- Remote work
- Full time
- Temp to Hire
- Day Shift
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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