Desktop Support Technician
3 days ago
Description
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Jacksonville, FL as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
The work location for this position will be at a government site and will require the ability to:
Lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer)
Judge distance between objects to work safely on ladders and in confined spaces
Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
Primary Responsibilities include, but are not limited to:
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Ensure proper ticket-handling according to guidelines set in place
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
Ensure customer related tasks are completed within the timeline set
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
Assist other technicians in resolving complex issues
Process retiring computers which includes retrieving the computer, clearing the BIOS, removing the SSD for return to the customer and completing return shipment paperwork.
Order and replace computer components as well as returning the defective component.
Basic Qualifications:
US Citizen with a current DoD Secret security clearance
HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
Valid DoD 8570 IAT Level II: Security+ or higher Certification
Must have demonstrated expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Must have basic network troubleshooting skills
Hourly rate: $28.50/hour - $30.50/hour
SMIT-NMCI
Original Posting Date:2024-11-01While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
-
Desktop Support Technician
1 month ago
Jacksonville, United States Futran Tech Solutions Pvt. Ltd. Full timeDesktop Support Technician Jacksonville, FL 32202 Desktop Support Technician Responsibilities: Advising staff on appropriate procedures for directing their IT-related queries and recommendations. Receiving and documenting requests for support. Deciding on the most suitable ways of providing aid. Delivering IT and related assistance upon request, or as you...
-
Desktop Support Technician
4 weeks ago
Jacksonville, United States Motion Recruitment Partners, LLC Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Jacksonville, FL, 49512. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for...
-
Desktop Support Specialist
1 month ago
Jacksonville, Florida, United States Futran Tech Solutions Pvt. Ltd. Full timeDesktop Support TechnicianAbout the Role: We are seeking a skilled Desktop Support Technician to join our team at Futran Tech Solutions Pvt. Ltd. The successful candidate will be responsible for providing technical support to our staff, ensuring that our computer systems and hardware are running smoothly and efficiently.Key Responsibilities:Provide technical...
-
Desktop Support Technician
1 month ago
Jacksonville, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Jacksonville, FL, 49512. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for...
-
Desktop Support Specialist
4 weeks ago
Jacksonville, Florida, United States CSI Companies Inc Defunct Full timeCSI Companies Inc. is seeking a skilled Desktop Support Technician to join their team in the Jacksonville area. The ideal candidate will have experience in providing desktop support, working with ticketing systems, and possessing excellent written and verbal communication skills. This is a 100% onsite position with a shift of Monday to Friday, 8:00am to...
-
Desktop Support Specialist
1 month ago
Jacksonville, United States CSI Companies Full timeCSI Companies is seeking a Desktop Support Technician to work with one of the top credit unions in the Jacksonville area!Job Details:Location: Jacksonville, FL 32204 (Riverside/Brooklyn area)Type: 100% onsiteShift: Monday - Friday 8:00am - 5:00pmDuration: 3-4 Months with a possibility of going permanentPay: $25 - $30/hr W2Description:Must be skilled in...
-
Desktop Support Specialist
1 month ago
Jacksonville, United States CSI Companies Inc Defunct Full timeCSI Companies is seeking a Desktop Support Technician to work with one of the top credit unions in the Jacksonville area!Job Details:Location: Jacksonville, FL 32204 (Riverside/Brooklyn area)Type: 100% onsiteShift: Monday - Friday 8:00am - 5:00pmDuration: 3-4 Months with a possibility of going permanentPay: $25 - $30/hr W2Description:Must be skilled in...
-
Desktop Support Specialist
3 weeks ago
Jacksonville, United States CSI Companies Full timeCSI Companies is seeking a Desktop Support Technician to work with one of the top credit unions in the Jacksonville area!Job Details:Location: Jacksonville, FL 32204 (Riverside/Brooklyn area)Type: 100% onsiteShift: Monday - Friday 8:00am - 5:00pmDuration: 3-4 Months with a possibility of going permanentPay: $25 - $30/hr W2Description:Must be skilled in...
-
Desktop Support Specialist
2 weeks ago
Jacksonville, Florida, United States CSI Companies Full timeCareer Opportunity:CSI Companies is seeking a skilled Desktop Support Technician to join their team in the Jacksonville area.Job Details:Location: Jacksonville, FL Riverside/Brooklyn areaType: 100% onsiteShift: Monday - Friday 8:00am - 5:00pmDuration: 3-4 months with a possibility of going permanentCompensation:$25 - $30/hr W2Responsibilities:Provide expert...
-
Desktop Support Specialist
4 weeks ago
Jacksonville, Florida, United States Strategic Systems Full timeJob Title: Desktop Support Technician IJob Summary:We are seeking a skilled Desktop Support Technician I to join our team at Strategic Systems. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems are running smoothly and efficiently.Key...
-
Desktop Support Specialist
5 days ago
Jacksonville, Florida, United States Merge IT LLC Full timeJob Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Merge IT LLC. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.Key Responsibilities:• Provide complex technical support...
-
Desktop Support Specialist
4 weeks ago
Jacksonville, Florida, United States The CSI Companies Full timeDesktop Support Specialist Job DescriptionCSI Companies is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will provide technical support to our internal employees to ensure the optimal operation of our in-house computer systems.Key Responsibilities:Provide technical support to internal employeesEnsure the...
-
Desktop Support Specialist
4 weeks ago
Jacksonville, Florida, United States Impulse Strategic Solutions Full timeJob Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Impulse Strategic Solutions. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop computers and related equipment.Key Responsibilities:Installation and configuration of desktop...
-
Desktop Support Specialist
4 weeks ago
Jacksonville, Florida, United States eTeam Inc Full timeJob Title: Desktop SupportAt eTeam Inc, we are seeking a highly skilled and experienced Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and productive experience with our technology infrastructure.Key...
-
IT Desktop Support Specialist
4 weeks ago
Jacksonville, Florida, United States Impulse Strategic Solutions Full timeJob Title: IT Desktop SupportWe are seeking a highly skilled IT Desktop Support professional to join our team at Impulse Strategic Solutions. As a key member of our technical staff, you will be responsible for providing top-notch support for our clients' desktop hardware and software needs.Key Responsibilities:Installation and maintenance of IT desktop...
-
Desktop Support Specialist
2 weeks ago
Jacksonville, Florida, United States The CSI Companies Full timeDesktop Support SpecialistAre you looking to grow in your IT career? CSI Companies has partnered with a well-known business to hire a Desktop Support Specialist. As a Desktop Support Specialist, you'll provide technical support to the company's internal employees to help ensure optimal and efficient operation of the in-house computer systems.The Ideal...
-
Desktop Support Specialist
3 weeks ago
Jacksonville, Florida, United States TEKsystems Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team. As a key member of our desktop engineering team, you will be responsible for providing technical support and troubleshooting for Windows and Mac devices.Key ResponsibilitiesProvide technical support and troubleshooting for Windows and Mac devices, including patching and...
-
Desktop Support
1 month ago
Jacksonville, United States TEKsystems Full timeJob DescriptionJob DescriptionJob Description: This person will help onboard new hires and step in with any other desktop work tied to Windows and Mac devices.This person will be working within the desktop engineering team to answer tickets, patch and troubleshoot workstations on both Windows and Mac devices.Advanced application and systems troubleshooting,...
-
Desktop Support Specialist
6 days ago
Jacksonville, Florida, United States Resource Logistics Full timeJob SummaryAs a Desktop Support Specialist at Resource Logistics, you will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.Key...
-
Desktop Support
5 months ago
Jacksonville, United States eTeam Inc Full timeJob Description : REQUIREMENTS : Strong hands-on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and...