Desktop Support Specialist

7 days ago


Jacksonville, Florida, United States TEKsystems Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our desktop engineering team, you will be responsible for providing technical support and troubleshooting for Windows and Mac devices.

Key Responsibilities
  • Provide technical support and troubleshooting for Windows and Mac devices, including patching and imaging.
  • Work with vendors to resolve escalated issues and improve system performance.
  • Collaborate with other departments to understand and document computing needs.
  • Develop and implement automation tools to reduce toil and improve efficiency.
  • Manage and update back-end IT servers and toolsets to ensure compliance.
Requirements
  • Experience with Windows and Mac workstation support, including patching and troubleshooting.
  • Knowledge of application packaging, SSO logins, SCCM, and Jamf.
  • Strong technical writing and documentation skills to help streamline workflows and processes.
  • Excellent communication and teamwork skills.
What We Offer

We offer a competitive contract opportunity with the potential for extension. As a member of our team, you will have the opportunity to work on a variety of projects and contribute to the growth and success of our organization.



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