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Damage Manager

4 months ago

Indianapolis, United States Hertz Full time

A Day in the Life:

The Mgr. Damage is responsible for monitoring Instant Return Reps for damage collection standard work and ensuring that damage vehicles are moved to the damage appraiser in a timely manager.

 

What You’ll Do:

  • Serve as local point of contact for the day-to-day management of the damage process.
  • Improve quality of Vehicle Incident Reports and increase number of customer signatures.
  • Proactively monitors damage process and service to ensure that service level agreements are met.
  • Verify and drive compliance with Standard Work and complete required coaching.
  • Work closely with body damage vendors and Hertz accounts payable to ensure payments are processed efficiently in Oracle.
  • Work to increase body shop availability and vendor network and manage vendor relations.
  • Must be able to work independently and create training documents, training materials and additional reports outside the required ones provided by the supervisor.
  • Working days/hours that complement business demands.

 

What We’re Looking For:

  • Bachelor’s degree highly preferred
  • 2-3 years management experience preferred
  • Body repair experience preferred
  • Working knowledge of current model year vehicle
  • Strong understanding of competitor/industry practices
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Results driven, ability to make decisions and help solve problems
  • Ability to drive process and organizational change.
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability.
  • Proficient with Microsoft Office suite. Ability to handle analysis using Excel and present data with PowerPoint

 

What You’ll Get:

  • Up to 40% off the base rate of any standard Hertz rental  
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.   US EEO STATEMENT  At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.  Individuals are encouraged to apply for positions because of the characteristics that make them unique.  EOE, including disability/veteran