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Call Center Lead

2 months ago

Trenton, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Call Center Lead  


Hamilton, NJ  


Pay Rate: $23.00 


Join the Conduent Customer Service Team  


 


Come join us and grow with a team of people who will challenge and inspire you to be the best ?  


$23.00 per hour pay rate (bi-weekly pay)?  


Paid Training  


Full-time schedule (40 hrs. a week)?  


Career Growth Opportunities?  


PerkSpot- Employee discount program  


Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. 


 


Working for you  


Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.  


  


Some responsibilities include: 


Maintaining good attendance and punctuality 


Support the floor and agents with escalated calls 


Act as a liaison between Supervisors and their respective teams 




Act as a backup support when a supervisor is off or unavailable 


Being able to Multitask 


Works independently on projects 


Coaching agents and assist/train new staff when needed 


Handle irate customers in a professional manner via phone 


Upholds/Adhere to changes in policy and procedure 


Take calls as needed 


Ability to maintain confidentiality 


Strong self-management abilities 


Communication skills and proficiency in Microsoft Word 


Flexibility/Adaptability and “Can Do” attitude 


Provide feedback to leadership staff of areas for improvement. 


Participate in training sessions. 


In addition to the job description outlined below, this role involves a fair amount of “other duties” as assigned, including frequently assisting other teams/ department (Testing, Eligibility, Training, etc.)   


 Minimum Experience Requirements 


  


Associates degree preferred 


Experience in public sector administration, outsourcing/production environment, Medicaid and/or CHIP a plus. 


Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities. 


The ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment is essential. 
 




Required Skills/Abilities 


Prioritize required tasks along with special project demands. 


Extreme attention to detail 


Thorough understanding of all areas of operations 


Ability to champion change within a formal organization 


Ability to handle multiple tasks and meet deadlines, flexibility under pressure 


Ability to work with people of diverse backgrounds 


Bilingual is a plus 


Ability to maintain strict confidentiality 


Capable of working independently 


Ability to use MS Word, MS Excel and MS Outlook required 


 


Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $23.00 per hour 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.