Bilingual (Spanish) Call Center Representative

2 months ago

Trenton, United States Conduent Full time
Job Description

Bilingual call center Agent

$19/Hr-Bilingual (Fluent Spanish)

.50 cents increase upon completion of training.

$1.00 after 90 days, if performance metrics are met.

$1.00 after 12 months if performance metrics are met.

A Typing survey/assessment is required (Please complete it after the application is submitted)

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training -3-4 weeks (8 am-5 pm M-F) after training the working hours M-F between the hours 8 am-7:30 pm

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
  • $19.00 per hour pay rate (bi-weekly pay)
  • No weekends
  • Paid Training
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
  • Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
  • Answers questions on various issues such as child support payments history and account histories.
  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gathers information, research/resolves inquiries, and appropriately documents customer calls.
  • Ability to read and interpret documents on file.
  • Understand and retain a large amount of information.
  • Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
  • Communicate appropriate options for resolution promptly
  • Review the customer needs and inform customers of services and resources available to them.
Requirements
  • High School diploma or GED
  • Background and drug screening required
  • Bilingual in English and Spanish required
  • Typing WPM 35


Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $19 per hour. established procedures.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

  • Bilingual (Spanish) Call Center Representative

    4 weeks ago

    Trenton, NJ, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bilingual (Spanish) Call Center Representative

    4 weeks ago

    Trenton, NJ, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bilingual (Spanish) Call Center Representative

    4 weeks ago

    Trenton, NJ, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Part-Time Bilingual call center Agent

    2 weeks ago

    Trenton, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative Bilingual

    2 months ago

    Trenton, United States Inficare Full time

    Customer Service Representative Bilingual (731162) Customer Service Representative Bilingual Visa: USC Project Duration: 03/10/2025 Work Hours -8:30 am to 4:30 pm. Lunch Hours- 12-1(Unpaid) Work Location:101 S Broad St 5thFloor, Trenton, NJ 08625 Job Description: Should be Bilingual. Assist with answering busy phone lines daily Return calls daily to clients...

  • Bilingual Social Service Specialist I

    3 months ago

    Trenton, United States Children's Home Society Full time

    Overview: The Bilingual Social Service Specialist will provide case management and support of the Kinship program and families. Work Location: 635 South Clinton Avenue Trenton, New Jersey 08611 Bilingual English/Spanish is a must. Must have a valid driver's license and reliable transportation as travel throughout New Jersey required. Responsibilities: ...

  • Bilingual Spanish Personal Injury Paralegal

    2 weeks ago

    Trenton, United States Robert Half Full time

    Job DescriptionJob DescriptionIn TRENTON (Mercer County), NJ: Our client - a major Personal Injury / Workers' Compensation law practice - is searching for a Bilingual Spanish Paralegal to support them on a contract-to-hire basis. The role involves managing personal injury claims, including discovery and settlements. The successful candidate will also be...

  • Licensed Account Representative

    3 weeks ago

    Trenton, United States NJM Insurance Group Full time

    Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims...

  • Bilingual Legal Assistant

    2 days ago

    Trenton, New Jersey, United States Garces, Grabler & LeBrocq Full time

    Job OverviewWe are seeking a Bilingual Legal Assistant to join our personal injury team in New Jersey. This is an excellent opportunity for a motivated and organized individual to make a difference in the lives of our clients.About the TeamWe are one of the few multilingual law firms with over 100 employees and nearly 35 lawyers representing clients in New...

  • Insurance Business Development Representative

    17 hours ago

    Trenton, New Jersey, United States Ryan Salonia - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? If yes, working as an Insurance Business Development Representative for Ryan Salonia - State Farm Agent may be the perfect career fit for you.This role involves establishing strong relationships with customers, understanding their needs, and providing tailored solutions to...

  • Bilingual Program Coordinator

    4 weeks ago

    Trenton, New Jersey, United States Children's Home Society Full time

    About the RoleChildren's Home Society seeks a highly skilled Bilingual Social Service Specialist to join our team. This role is responsible for providing case management and support to kinship families in Trenton, New Jersey.Key Responsibilities:Case management with kinship families as neededResource provision, referrals, and service linkagesHome visits with...

  • Personal Injury Paralegal

    1 month ago

    Trenton, United States PrideStaff Financial Full time

    We represent a law firm in Trenton, NJ who is looking for a direct-hire Bilingual Personal Injury Paralegal for a fully onsite role. Salary: 60-80K DOEHours: 9 am - 6 pm (fully onsite, NOT hybrid)Personal Injury Paralegal Requirements:5 years of experience as a Personal Injury ParalegalMust be bilingual (English/Spanish)Microsoft office experienceHigh school...

  • First Notice of Loss Associate

    2 weeks ago

    Trenton, United States NJM Insurance Group Full time

    Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house...

  • Customer Services Inbound 1 Bilingual

    2 months ago

    Trenton, United States Inficare Full time

    Customer Services Inbound 1 Bilingual (750183) Customer Services Inbound 1 Bilingual Work Hours: 8:30 am to 4:30 pm Lunch Duration: 1 Hour Unpaid Report Location: 12-D Quaker Bridge Plaza Rd Mercerville, NJ 08619Pay rate: 22/hr Answer incoming calls from applicants, beneficiaries and the general public regarding DoAS programs. Provide accurate information in...

  • Primary Care Representative

    23 minutes ago

    Trenton, Georgia, United States Primary Health Care Center of Dade Full time

    About the RoleWe are seeking a highly skilled Front Desk Representative to join our team at the Primary Health Care Center of Dade. This role is responsible for providing exceptional customer service to our patients and visitors, while also maintaining the overall efficiency of our front office operations.The ideal candidate will have strong communication...

  • Workers' Compensation Paralegal

    7 months ago

    Trenton, United States PrideStaff Financial Full time

    JOB DESCRIPTION We represent a firm that is looking for a Workers' Compensation Legal Assistant  for a temp to hire, fully onsite opportunity in Trenton, NJ .  Hours: M-F 9AM-6PM Workers' Compensation Legal Assistant Responsibilities: Request authorization from employer/workers’ comp carrier for treatment.  Coordinate Intake. Communicate with...

  • Customer Service Representative

    1 day ago

    Trenton, New Jersey, United States America's Best Full time

    Job OverviewAmerica's Best is a leading optical retailer in the United States, operating over 1000 stores nationwide. As a Customer Service Representative at America's Best, you will be responsible for delivering exceptional customer experiences while maintaining a seamless flow of customers through our stores.The ideal candidate should possess strong...

  • Workers Compensation Case Coordinator

    4 weeks ago

    Trenton, New Jersey, United States Safeguard Global Recruiting Full time

    We are seeking an experienced professional to support our mission to maximize client recovery and improve quality of life. This role provides critical legal assistance to our attorneys, handling client intake, coordinating appointments, managing case documentation, and assisting with court procedures.Key Responsibilities:Provide administrative support to...

  • Workers' Compensation Legal Assistant/Paralegal

    2 months ago

    Trenton, United States Safeguard Global Recruiting Full time

    We are seeking an experienced Workers’ Compensation Legal Assistant to join our team and support our mission to maximize client recovery and improve client quality of life. This role provides critical legal support to our attorneys, handling client intake, coordinating appointments, managing case documentation, and assisting with court procedures.Key...

  • Social Services Specialist II

    2 weeks ago

    Trenton, New Jersey, United States Children's Home Society Full time

    About the Position:We are seeking a dedicated Bilingual Social Service Specialist I to join our Kinship Program team. In this role, you will work closely with kinship families to provide case management and support services.Responsibilities:Assess financial eligibility of families for program participation.Conduct initial file reviews and send out missing...