Temporary Team Lead, Guest Services
4 months ago
Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun" and "So Much Fun It's Scary" At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Responsibilities This position is responsible for managing seasonal Guest Services associates. In this role you will oversee and organize assigned tasks and will also assess team performance and provide feedback to employees. Assist with daily operations of the call center by answering customer calls and resolving issues or concerns within predefined parameters Respond to customer complaints by the timely coordination of field input where required Organize workloads and delegate tasks Answer questions and assist associates with escalated calls Ensure that operational performance goals and Key Performance Indicator (KPI) performance standards are met Utilize all dashboard tools and metrics to monitor and evaluate call, email, live chat and social media Track individual, team, and call center results to identify and act on both positive and negative performance Provide written / verbal communication and follow up to ensure associates are fully informed of all new information related to products, procedures, and guest needs Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Proficient in Microsoft Suite to include Word, Excel, and Outlook Excellent written and verbal communication skills Strong organizational and time management skills Ability to manage and provide support to other associates #J-18808-Ljbffr
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Guest Service Team Member
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Guest Service Representative
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Trenton, Michigan, United States Wingstop Full timeJob Summary: We are seeking a highly skilled Guest Service Team Member to join our team at Wingstop. As a key member of our team, you will provide exceptional customer service to every guest who walks into the restaurant.Responsibilities:Greet and interact with guests in a friendly and welcoming mannerTake and deliver orders accurately and efficientlyProvide...
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Hotel Guest Services Representative
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Trenton, United States The High Companies Full timeHigh Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels Ltd., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest...
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Leadership Opportunity: Team Lead
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Trenton, Michigan, United States Panera Bread Full timeCompany Overview:">Panera Bread is a dynamic and customer-centric company that values warmth, belonging, growth, and trust. We strive to create an exceptional experience for our guests through our Guiding Values and Behaviors.Salary: Estimated annual salary: $60,000 - $80,000, depending on location and experience.Job Description:We are seeking a skilled Team...
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Dining Services Team Lead
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Trenton, United States Oak View Group Full timeOak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Housekeeping Team Member
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Wingstop Team Ambassador
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Retail Merchandiser Team Lead
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Engineering Team Lead
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IT Solution Architecture Team Lead
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Customer Service Lead
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Trenton, United States BJ's Wholesale Club Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and...
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Food Service Ambassador
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Trenton, New Jersey, United States Hospitality Syracuse Inc. Full timeAbout Hospitality Syracuse Inc.Hospitality Syracuse Inc., a leading organization in the hospitality industry, is seeking highly motivated and enthusiastic individuals to join our team as Food Service Ambassadors. With a strong commitment to customer satisfaction and employee growth, we strive to create a fun and rewarding work environment.As a Food Service...
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Restaurant Associate Team Member
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Software Engineering Team Lead
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Pet Resort Management Lead
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Pet Resort Guest Experience Specialist
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Restaurant Team Member>
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Sales and Service Expert for Holiday Season
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