Customer Service Representative II

3 weeks ago

Winter Park, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Representative II (Webchat)
Onsite Ocoee, FL
 
What you get:

Full Time Employment 
Hourly rate of $16.25
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.
Have excellent product and process knowledge, with 6 months of consistent excellent quality assurance scores.
Have excellent problem solving, verbal and written communication skills.
Strong phone and computer skills.
Patience when handling difficult situations

Summary:
As a Customer Service Representative (Webchat), you will be supporting our client’s customers with escalated issues. While providing them with exceptional customer service you will respond and manage complaints to ensure that inquiries are resolved appropriately
What you will be doing:

Drive compliance to Webchat handling procedures with the objective of meeting contractual chat metrics by monitoring CSR chat handling activity through use of the Monitoring Systems.
Handle escalated chats in a timely and professional manner ensuring that all customer cases are followed through to closure.
Follow up with customers to ensure the matter is resolved within the agreed time frame.
Providing feedback to management on service provided by frontline agents for quality improvements.
Performing data entry for customer’s accounts.

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three to five weeks of paid training 

 
 
Join a rapidly growing organization that can support your career goals
 
Apply Today
 
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.25 per hour.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Customer Service Representative II

    18 hours ago

    Winter Park, Florida, United States Conduent State & Local Solutions, Inc Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at Conduent State & Local Solutions, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers through webchat interactions.Key ResponsibilitiesDrive Compliance:...

  • Customer Service Representative II

    3 weeks ago

    Winter Park, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative II

    3 weeks ago

    Winter Park, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative II

    2 days ago

    Winter Haven, Florida, United States Polk County Board of County Commissioners Full time

    Job SummaryAs a Customer Service Representative II with the Polk County Board of County Commissioners, you will play a vital role in providing exceptional customer service to our water customers. This position requires a strong ability to interact with the public, work independently, and perform a variety of tasks in a fast-paced environment.Key...

  • Customer Service Representative

    4 months ago

    Winter Park, United States M. Coast Enterprise Full time

    The customer comes first within the hospitality industry and that is no exception at M. Coast. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative II

    22 hours ago

    Winter Garden, Florida, United States Conduent State & Local Solutions, Inc Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at Conduent State & Local Solutions, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients' customers, resolving escalated calls, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    3 days ago

    Winter Park, Florida, United States NuVision Auto Glass - Florida Full time

    Job DescriptionAbout NuVision Auto Glass - FloridaWe are a leading direct marketing and promotions company in Florida, specializing in face-to-face customer service. Our team is dedicated to building relationships with new customers and increasing market shares.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to...

  • Customer Service Representative

    3 months ago

    Winter Park, United States U-Haul Full time

    Location: 1175 N Orlando Ave, Winter Park, Florida 32789 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Healthcare Customer Service Representative

    3 months ago

    Winter Park, United States Credit Solutions LLC Full time

    Job DescriptionJob DescriptionCredit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply...

  • Entry Level Customer Service Representative

    4 days ago

    Winter Park, United States Aimark Inc Full time

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Representative

    1 month ago

    Winter Park, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    5 days ago

    Winter Park, Florida, United States Bret Koenig - State Farm Insurance Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bret Koenig - State Farm Insurance Agent. As a key member of our team, you will play a vital role in providing exceptional service to our clients and helping them achieve their financial goals.Key ResponsibilitiesProvide...

  • Pest Control Customer Service Representative

    2 weeks ago

    Winter Park, United States Bayside Promotions Full time $42,000 - $52,000

    Job DescriptionJob DescriptionWe have composed a business model encouraging collaboration, diversity, and organic growth. Teaming up with the most formidable independent manager of pest control solutions, we aim to bring premier pest control solutions directly to consumers.Our Pest Control Customer Service Representative team assists in the implementation of...

  • Automotive Customer Service Representative

    3 weeks ago

    Winter Park, United States Holler Hyundai Full time

    Automotive Customer Service Representative Customer Service Representative- Holler Classic Family of Dealerships We are growing! Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 10 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy brand promises include...

  • Customer Relations Representative

    2 weeks ago

    Winter Park, United States Abundance, Inc. Full time $900 - $1,400

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    6 days ago

    Winter Park, Florida, United States Amanda Chase Koenig - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and results-driven individual to join our team as a Sales Associate at Amanda Chase Koenig - State Farm Agent.Job SummaryThe Sales Associate will play a vital role in our mission to protect and support our valued clients by building and nurturing lasting relationships within our community.Key...

  • Customer Service Representative

    3 days ago

    Winter Park, Florida, United States Raising Cane's Chicken Fingers Full time

    Job Summary:Raising Cane's Chicken Fingers is seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience in our restaurants.Key Responsibilities:Provide prompt...

  • Customer Service Representative

    3 days ago

    Winter Park, Florida, United States Power Wellness Full time

    Job Title: Member Services AssociateJob Summary:We are seeking a highly motivated and customer-focused Member Services Associate to join our team at Power Wellness. As a Member Services Associate, you will be responsible for providing exceptional customer service to our members, guests, and prospects, while also promoting and selling memberships and...

  • Customer Service Representative

    3 days ago

    Winter Park, Florida, United States Carl Nguyen - State Farm Agent Full time

    Job Description**Position Overview:**Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit...

  • Customer Service Associate II

    3 months ago

    Overland Park, United States Capfed Full time

    ** Customer Service Associate II** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003117 Showing 1 location **Job Details** **Description** Capitol Federal is looking for someone that is passionate about making a difference or wants to build a career in banking. For over 125 years, Capitol Federal has helped shape the future of...