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Warranty Engineer

2 months ago

Philadelphia, United States Philly Shipyard, Inc. Full time

SUMMARY
The Warranty Engineer is required to manage and coordinate the ship’s guarantee process during the warranty period. They are responsible to manage any outstanding issues remaining from build after the hand-over of the ship. Some travel to visit the vessels including the possibility of staying on the vessel during a voyage, and visiting customer offices and warehouses is required.
ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.

Ensure that all PSI safety procedures, rules and regulations are followed and met.
Receive, log, and track all warranty claims from the vessels under warranty.
Determine next action for all warranty claims.
Communicate with vendors, Purchasing Department, or outside purchasing agent to order parts and receive technical assistance. Enter purchase requisitions as required.
Interface with Engineering Departments to resolve design related technical issues, including holding and leading meetings if necessary.
Coordinate shipment of all part and component orders to the customer’s designated place.
Coordinate scheduling of repair or service technician to attend the vessel with the Port Engineer or other owner’s representative.
Working with the customer to process any re-bills or reimbursement invoices during the warranty period covered by the agreed warranties.
Follow up with customer to close out warranty claims and obtain any missing documentation or paperwork.
Participle in weekly warranty status meetings/conference calls.
Perform periodic visits to the vessels under warranty and/or to the customer’s offices, approximately once every three months. Have face to face meetings. May include one voyage on the vessel to observe operations and diagnose issues.
Occasional travel
Perform other related duties as required and assigned.

COMPETENCIES

Excellent written and presentation skills coupled with strong interpersonal and team-building capabilities across different functional areas and cultures
Decision making/problem solving
Strong analytical skills with attention to detail and accuracy
Willingness and ability to work as a team member

SUPERVISORY RESPONSIBILTY
This position has no supervisory responsibilities.
EDUCATION AND EXPERIENCE
Bachelor's Degree or higher in Engineering is preferred. Candidates with a technical diploma and 5+ years’ experience in ship design and construction may also be considered.

Minimum 3 years’ experience in marine industry, or worked as a Service Engineer, technical support or similar background.
Experience with piping system or machinery design and construction.
Proficiency with MS Office and CAD systems such as AutoCAD.
Knowledge/experience concerning modern shipbuilding practices is a plus.
Experience with American Bureau of Shipping (ABS) Steel Vessel Rules, IMO Regulations, and US Coast Guard Requirements is a plus.
Experience with 3D modeling software, experience with Aveva Marine is a plus.
International experience or familiarity with European and/or Asian Shipbuilding Standards is a plus.

WORK ENVIRONMENT
Environmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes and smoke. Work may be carried on indoors or outdoors, and may involve exposure to inclement weather conditions.
*Philly Shipyard is a TOBACCO-FREE facility.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Employment in this position is contingent upon passing the medical examination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION TYPE/EXPECTED HOURS OF WORK
This is an onsite, full-time, safety-sensitive position. Standard days and hours of work vary by department, days and hours determined by department schedules.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
Philly Shipyard is committed to equal opportunity for all applicants. The recruitment, selection, employment and training of employees during employment, shall be without discrimination because of race, color, religion, national origin, gender or age-except that the applicant must meet the minimum age requirement. Philly Shipyard does not, and will not, discriminate because of the disability of such individual.